Conducting an Executive Search to appoint a highly talented and ambitious Chief Operating Officer to support a new phase of development.
The Brief
Having already established a trusted partnership with this disability and aged care provider from a partnership with the Board in 2020 to appoint a new Chief Executive Officer, Future Leadership™ partnered with the CEO in 2021 to place a Chief Operating Officer.
The organisation had grown steadily across the eastern seaboard of Australia and was well-positioned for further growth and expansion. To support this next phase of development, a new leadership position was created, that of COO. Future Leadership™ was sought to appoint a highly talented and ambitious individual. The brief was to find a seasoned operational leader who had a proven track record of continuous improvement and growth in service delivery within consumer directed care environments.
Candidate net Promote Score
Future Leadership combines truly personalised relationships with innovative technology solutions to ensure an approachable and efficient process for all our Net Promoter Score across clients, successful candidates and unsuccessful candidates is well above industry standard.
Candidates supported every year
We maintain genuine relationships with past candidates and continue to support them with leadership solutions long term, after they land their role.
Senior Women Appointed since 2002
Over half of the executive search assignments undertaken by our team have resulted in the appointment of outstanding female or LGBTQI+ leaders to high profile roles.
Candidate Retention Rate for 12 months since 2002
Our thorough briefing process and ability to engage passive candidates mean that we go to great lengths to find the right person for the role – long term!
The Process
The Consultant team for the assignment, lead by Deborah Komesaroff, undertook a detailed briefing with the CEO in order to gain a clear understanding of the organisational direction and the key success factors the ideal candidate would bring. Future Leadership™ approached senior leaders in a range of disability, aged care and home care organisations in multiple states across Australia. This targeted approach was supplemented by select online advertising. It was important for the organisation that the new COO was driven and ambitious, commercial and innovative, warm, ethical and agile and that they had a genuine desire to work in the space of human rights, inclusion and empowerment – not necessarily things that can be determined in a CV or LinkedIn profile, so the search process involved robust screening and assessment to ensure the right fit.
Key steps included:
- Targeted Search and Talent Pooling: Future Leadership™ conducted a comprehensive search process targeting potential candidates within the sector.
- Comprehensive Shortlisting: The client was presented with a short list of highly qualified candidates with exceptional experience.
- Panel Interviews and Strategic Presentation: The Future Leadership™ team worked closely with the client to complete panel interviews, plus full referencing and required probity checking to confirm an appointment.
The Outcome
The appointed candidate commenced in the role in February 2022 and brought to the role extensive commercial and social sector experience having led organisations and numerous community services in a variety of social sectors including mental health, primary health, disability, aged care and youth & family. The successful candidates is passionate about supporting the development of marginalised and disadvantaged communities and has a depth of experience in leading the delivery of quality client centred service.
