Selection Assessment and Onboarding Process Facilitates Successful Leadership Transition at a Major Emergency Medical Services Provider
The Brief
A major emergency medical services provider in Australia sought a partner to support the recruitment and onboarding of a division of leaders and professionals tasked with driving organisational change.
This involved the creation of a new DEI (Diversity, Equity, and Inclusion) department comprising over 20 employees. The organisation aimed to supplement their selection process with objectivity and rigour, using evidence-based psychometric assessment tools to assess culture fit, and to ensure effective onboarding that would build trust and understanding among the new team members.
Improvement in Performance
Studies show that executives who receive coaching report a 70% improvement in work performance, according to the International Coaching Federation (ICF).
Increase in Employee Retention Rates
Companies that offer coaching and transition programs during restructuring or layoffs see a 60% increase in employee retention rates, as reported by the Human Capital Institute (HCI).
Faster Reemployment
Outplacement services and career transition coaching can reduce the time it takes for displaced employees to find new jobs by 50%, according to a study by RiseSmart.
Higher Return on Investment (ROI)
The ICF reports that companies receive an average return of A$11.85 for every dollar invested in executive coaching.
The Process
Future Leadership worked closely with the client to design and implement a tailored solution that adhered to best practice selection assessment principles. This process involved:
- Customising assessment tools: Distilling an extensive library of psychometric assessment tools into simple, effective options that accounted for existing tools in the client’s organisational ecosystem, as well as the implications of multiculturalism, special needs, inclusion, and diversity in assessment.
- Identifying resilient leaders: Ensuring the selected leaders could withstand and respond constructively to pressure and challenge.
- Multi-purpose assessments: Using the assessments to inform interview and reference-check questions, as well as facilitating onboarding and team-building workshops.
Over six months, Future Leadership assessed and onboarded more than 20 leaders and professionals, delivering individualised reports, debriefs, and a full-day onboarding workshop. This partnership continues, with ongoing assessments, onboarding, and coaching for further C-suite and Director positions.
Future Leadership's Average Participant Indices Across Coaching & Transition Clients
43% Increase in Self Awareness
Individuals’ awareness of motives, values, strengths and development needs
27% Increase in Motivation
Individuals’ motivation to apply learning, insight and further develop
29% Increase in Confidence
Individuals’ confidence in their abilities and impact as a leader
32% Increase in Role Clarity
Individuals’ clarity around success factors associated with their role
The Outcome
The selection assessment and onboarding process enabled the new DEI department to achieve effectiveness in the shortest possible timeframe.
The use of rigorous, evidence-based assessments ensured that the leaders selected were well-suited to drive the organisation’s DEI goals while the onboarding workshop fostered a sense of trust and collaboration among the new team members.
Client Testimonials:
“One of the things that was most important to us was working with someone who really understood what we were trying to achieve. For us, that meant someone who spent the time to really understand the vision, and who was going to partner with us… And that’s what we got.”
– Senior Leader, Emergency Medical Services Provider
