Connecting individuals and communities to realise an inclusive society.
The Brief
Future Leadership established a trusted partnership with a disability and home care health provider. After initially partnering with the Board in 2020 to appoint a new Chief Executive Officer, Future Leadership continued the partnership in 2021 to place a Chief Operating Officer (COO).
The organisation, headquartered in Melbourne, had grown steadily across the eastern seaboard of Australia and was well-positioned for further expansion. To support this growth, the COO role was created, requiring a seasoned operational leader with a proven track record of continuous improvement in service delivery within consumer-directed care environments.
Candidate net Promote Score
Future Leadership combines truly personalised relationships with innovative technology solutions to ensure an approachable and efficient process for all our Net Promoter Score across clients, successful candidates and unsuccessful candidates is well above industry standard.
Candidates supported every year
We maintain genuine relationships with past candidates and continue to support them with leadership solutions long term, after they land their role.
Senior Women Appointed since 2002
Over half of the executive search assignments undertaken by our team have resulted in the appointment of outstanding female or LGBTQI+ leaders to high profile roles.
Candidate Retention Rate for 12 months since 2002
Our thorough briefing process and ability to engage passive candidates mean that we go to great lengths to find the right person for the role – long term!
The Process
The search was led by Future Leadership consultants, who approached senior leaders in disability, aged care, and home care organisations across Australia.
This targeted approach was supported by online advertising. It was essential for the new COO to be driven, ambitious, ethical, and genuinely passionate about working in human rights, inclusion, and empowerment. The selection process involved robust screening and assessments to ensure the right cultural fit.
Emerging Capabilities
Senior Stakeholder Management
This skill involves managing relationships with key senior-level stakeholders, both internal and external to an organisation. It includes understanding the priorities of senior stakeholders, influencing decision-making, and ensuring effective communication and collaboration to achieve strategic objectives.
Stakeholder Management
This skill refers to the ability to engage, communicate, and build relationships with various stakeholders, including employees, clients, partners, and government bodies. It involves understanding stakeholder needs, managing expectations, and ensuring their interests are aligned with organisational goals.
Policy Development
This skill involves creating and implementing policies that guide an organisation’s operations. It requires a deep understanding of regulatory requirements, organisational goals, and the ability to craft policies that ensure compliance, efficiency, and alignment with strategic objectives.
Program Management
This skill refers to overseeing multiple related projects that contribute to a larger strategic goal. It includes coordinating project teams, managing resources, tracking progress, and ensuring that each project aligns with the overall program objectives and delivers value to the organisation.
Executive Management
This skill involves providing high-level leadership within an organisation, typically at the C-suite or director level. It includes developing and executing strategic plans, managing large teams, and making critical decisions to steer the organisation toward its long-term goals.
The Outcome
The successful candidate appointed as COO brought extensive commercial and social sector experience having led organisations and numerous community services in a variety of social sectors including mental health, primary health, disability, aged care and youth & family.
He is passionate about supporting the development of marginalised and disadvantaged communities and has a depth of experience in leading the delivery of quality client centred service. Prior to this appointment, the candidate held the positions of Interim Chief Executive Officer and Chief Operating Officer at a Primary Health Network, as well as General Manager Operations at a leading community organisation. The appointee also served as Senior Strategy Manager at a well-known social services organisation and Group Manager for Disability & Aged Care at a respected mission-based organisation.
The Future Leadership team, notably Deborah Komesaroff and Paris Plompen facilitated a seamless, professional service. As a candidate, I felt informed, cared for and was extremely comfortable with the recruitment process. I am delighted to have joined this organisation as COO. A great culture, great team giving wonderful vital support to people living with disability and seniors living in community - enabling them to live their best life.
