Conducting an Executive Search for Directors to Strengthen Consumer Empowerment and Drive Strategic Industry Collaboration in an Alternative Dispute Organisation
The Brief
Future Leadership™ partnered with a national alternative dispute organisation responsible for resolving industry-related complaints and advocating for fair consumer outcomes. The two companies had a long history with Future Leadership supporting multiple appointments across the organisation.
In this instance, the organisation required two Directors to join its Board. These roles were crucial in supporting the organisation’s mission to balance consumer and industry needs, ensuring robust governance and strategic alignment. One position specifically targeted candidates with lived experience to bring unique and diverse perspectives to the Board’s decision-making.
Candidate net Promote Score
Future Leadership combines truly personalised relationships with innovative technology solutions to ensure an approachable and efficient process for all our Net Promoter Score across clients, successful candidates and unsuccessful candidates is well above industry standard.
Candidates supported every year
We maintain genuine relationships with past candidates and continue to support them with leadership solutions long term, after they land their role.
Senior Women Appointed since 2002
Over half of the executive search assignments undertaken by our team have resulted in the appointment of outstanding female or LGBTQI+ leaders to high profile roles.
Candidate Retention Rate for 12 months since 2002
Our thorough briefing process and ability to engage passive candidates mean that we go to great lengths to find the right person for the role – long term!
The Process
The executive search process was led by David Baber, Partner and supported by a dedicated administration team ensuring the outcome was achieved within a desirable timeframe.
A full and comprehensive briefing process articulated the specific background to each position along with the nuances of the roles and the desired skills. The search process was supported by an online advertising campaign and Future Leadership’s strong candidate database. A strong short list of candidates for each of the roles was presented with eight candidates across both roles progressing to panel interviews.
Emerging Capabilities
Governance and Compliance
Establishes, champions, and measures the effectiveness of an organisation’s regulatory and reporting systems. Identifies and evaluates risks and develops strategies to mitigate risk.
Culture and Engagement
Fosters a positive culture, creating a sense of belonging and inclusiveness. Creates an environment that encourages diverse perspectives and facilitates a psychologically safe environment.
Stakeholder Relations
Establishes rapport with stakeholders, builds and sustains trusted and collaborative relationships. Identifies and draws on relevant and diverse perspectives and integrates them to support productive interactions.
Strategy and Purpose
Develops and leads strategy for the function/organisation, taking a broad and long-term perspective. Communicates and gains buy-in to organisational goals and vision, promoting change initiatives.
Communication and Influence
Communicates with clarity and impact to facilitate individual and collective understanding, inspire action and enable information exchange. Leverages human-centric communication and storytelling to effectively influence stakeholders across the physical and virtual realms.
The Outcome
Two outstanding professionals were appointed to the Board:
- An advocate with extensive experience in consumer rights and fairness, bringing deep insights into fostering trust and inclusion.
- A highly experienced leader in the same sector, offering over 30 years of strategic expertise and collaboration experience.
The appointments strengthened the Board’s capability to resolve disputes efficiently, advocate for fair outcomes, and collaborate effectively across the industry.
