Interim Business Services Manager Makes Immediate Impact and Secures Permanent Role at Leading Mental Health Organisation
The Brief
Having not found a suitable replacement for several months, after the resignation of a key executive, our client approached the Interim Executive team to find an interim Business Services Manager who could lead an important programme for schools.
he role required immediate leadership to maintain continuity and drive the program’s success during this critical period.
Increase in General Management Skills
According to the American Management Association, only 14% of businesses consider themselves “well prepared” to handle a sudden loss in senior management. Add to that the fact that it takes at least four months to fill an executive role, and an Interim Executive experienced in operations makes a lot of sense!
Increase in Customer Experience Skills
These days experience is everything. What truly makes for a good experience? Speed. Convenience. Consistency. Friendliness. And human touch. Our Interim Executives deliver a great experience while improving your customer experience!
Increase in People & Culture Skills
Organisations are constantly changing as they respond to internal and external pressures. Continual process improvement can enable team engagement and lead to growth. Interim Executives bring fresh eyes and effective industry best practice to the execution.
Increase in Data Analytics
Complex challenges require critical thinking and in the age of information-overwhelm it is imperative to have analytical minds at the table. These skills range across finance, data science, systems and more. An Interim Executive can be the right person to optimise your inputs to maximise your output.
The Process
Strength in business services was identified as critical which would complement the team and provide much needed strategic insight.
One potential candidate was an obvious choice, with management of million-dollar external contracts to the sector including government service and partnership arrangements. As a member of the Technical Advisory Group working with the client and superior stakeholder relations, meant they would deliver immediate results.
Emerging Capabilities
Business Services
Managing and overseeing the essential operational functions within an organisation, ensuring that support services such as finance, HR, and administration run efficiently to enable the organisation to meet its objectives.
Business Service Management
Coordinating and optimizing the delivery of business services across different departments, focusing on improving efficiency, service quality, and alignment with the organisation’s strategic goals.
Wealth Management Services
Providing strategic advice and managing financial assets, including investments, savings, and estate planning, to help individuals or institutions achieve their financial goals and secure long-term financial stability.
Investment Advisory Services
Offering expert guidance on investment strategies, asset allocation, and portfolio management to clients, ensuring their investments are aligned with their financial objectives and risk tolerance.
Budgeting
Planning and managing the financial resources of an organisation, including the preparation, monitoring, and adjustment of budgets to ensure financial stability and support the achievement of organisational goals.
The Outcome
When interviewed the preferred candidate commented that their strength was in straddling operations and strategy, a critical factor in the success of this role.
Their advantage was their expertise, being able to make immediate impact with tasks familiar to them. So, while they got up to speed with the content knowledge, they were able to achieve things quicker than others might. The placed candidate quickly established themselves as a vital member of the executive team. Within eight weeks they were appointed the permanent position.
