Appointing an Interim Chief Commercial Officer to Lead Strategic Projects and Stakeholder Engagement at a Leading TAFE Institute
The Brief
A leading Victorian TAFE experienced a sudden resignation, creating an urgent need for an Interim Chief Commercial Officer to step in while the institution recruited a permanent replacement.
The role was key to overseeing domestic and international marketing and branding, the acquisition and delivery of all commercial and government project work, and external stakeholder management, including media and government relations.
Increase in General Management Skills
According to the American Management Association, only 14% of businesses consider themselves “well prepared” to handle a sudden loss in senior management. Add to that the fact that it takes at least four months to fill an executive role, and an Interim Executive experienced in operations makes a lot of sense!
Increase in Customer Experience Skills
These days experience is everything. What truly makes for a good experience? Speed. Convenience. Consistency. Friendliness. And human touch. Our Interim Executives deliver a great experience while improving your customer experience!
Increase in People & Culture Skills
Organisations are constantly changing as they respond to internal and external pressures. Continual process improvement can enable team engagement and lead to growth. Interim Executives bring fresh eyes and effective industry best practice to the execution.
Increase in Data Analytics
Complex challenges require critical thinking and in the age of information-overwhelm it is imperative to have analytical minds at the table. These skills range across finance, data science, systems and more. An Interim Executive can be the right person to optimise your inputs to maximise your output.
The Process
Future Leadership quickly presented a shortlist of highly qualified candidates, one of whom stepped into the role within days of the client reviewing her profile.
The successful candidate brought extensive experience in the higher education sector, having established new marketing and external relations operations and successfully consolidating the market leadership of two universities.
Emerging Capabilities
Executive Management
The ability to lead an organisation's strategic direction, manage resources, and oversee its operations to achieve long-term goals.
Commercial Vehicle
Expertise in managing the operations, logistics, and regulatory compliance of commercial vehicles within a business context.
International Sales
The ability to drive sales operations across global markets, adapting strategies to different cultures, regulations, and customer needs.
Non-Executive Director
A governance role that provides independent oversight and strategic guidance to an organisation without being involved in day-to-day management.
Commercial
The skill to manage business operations, including negotiating contracts and driving profitability through strategic business decisions.
The Outcome
During the five-month assignment, the appointed Interim Chief Commercial Officer delivered on all key outcomes, including developing a stakeholder strategy that established partnerships with universities and increased student pathways.
Additionally, the candidate initiated a rigorous product review process, ensuring that all courses met the required key criteria.
