Delivering an Enterprise Leadership Program to Build Collaboration, Decision-Making, and Leadership Agility Across a Market-Leading Health Insurance Business
The Brief
Future Leadership™ partnered with a leading health insurance provider to embed the principles of Enterprise Leadership across its teams.
Following the successful alignment of the Managing Director and Health Insurance Leadership Team, Future Leadership™ was tasked with cascading Enterprise Leadership principles to the next layers of leadership and employees. The aim was to foster alignment, build leadership agility, and develop skills in solidarity mindset, radical candour, network leadership, and decision-making.
Customer growth for online doctors
A testament to the success of embedding enterprise leadership, driving scalability and meeting patient needs.
More customers in customer care strategy within a year
Reflects the impact of enterprise leadership in aligning strategy to improve customer outcomes.
The Process
The program included a multi-faceted approach:
- Baseline Learning Module: A 90-minute session introducing the principles of Enterprise Leadership, delivered either virtually or in person.
- Focused Skill Development: Teams selected two out of four modules to develop specific Enterprise Leadership capabilities tailored to their needs.
- Interactive Keynote: Delivered at the Senior Leaders Forum, engaging 160 leaders with actionable insights on Enterprise Leadership and its relevance to daily operations.
This flexible and opt-in approach allowed directors to enrol their teams, ensuring targeted and impactful development aligned with organisational goals.
The Advisory Team's Impact Across Clients Through Survey Feedback
32% Increase in Self Awareness
Individuals’ awareness of motives, values, strengths and development needs
21% Increase in Motivation
Individuals’ motivation to apply learning, insight and further develop
27% Increase in Confidence
Individuals’ confidence in their abilities and impact as a leader
30% Increase in Role Clarity
Individuals’ clarity around success factors associated with their role
The Outcome
To date, over 10 sessions have been delivered across the program, resulting in high engagement and tangible outcomes:
- 8.75/10: Participants’ likelihood of applying the learning.
- 8.25/10: Overall satisfaction with the modules.
Participants reported a clear understanding of Enterprise Leadership and its practical applications in their work. The program continues to be rolled out across the organisation, fostering a unified and strategically aligned culture.
Our eight quarters of successive growth would not have been achieved without an Enterprise Leadership lens.
Thank goodness we have been participating in all these Enterprise Leadership sessions over the last 12 months because they have set us up for our new strategy perfectly.
