Transformation

Capability Framework Transformation for Professional Services Association

Date Posted:23 January 2025
Consultant:Dr Marcele De Sanctis

Capability framework transformation for professional community. Defining skills to build professional excellence and career growth.

 

 

Capability Framework Transformation

The Brief

A professional association representing social workers partnered with Future Leadership to develop a capability framework defining key skills, knowledge, and abilities for the profession.

The framework aimed to provide a common language to inform workforce planning, professional development, and career pathways.

30%30%

Improved Employee Engagement

Companies that undergo successful organisational transformation experience a 30% increase in employee engagement. Engaged employees are more productive, less likely to leave, and contribute to a positive workplace culture.

Reference: McKinsey & Company, "The People Power of Transformations" (2018)

25%25%

Financial

Organisations that successfully implement transformation initiatives see an average 25% improvement in their financial performance, including revenue growth and profitability.

Reference: BCG, "The Role of Leadership in Transformation" (2020)

143%143%

Return on Investment (ROI)

Transformation projects with effective change management practices are six times more likely to meet their objectives and achieve a 143% return on investment (ROI).

Reference: Prosci, "Best Practices in Change Management" (2019)

20-50%20-50%

Reduced Time to Market

Organisations that undergo successful digital transformation reduce their time to market by 20-50%, allowing them to bring products and services to customers faster and stay competitive in rapidly changing markets.

Reference: Deloitte, "Digital Transformation: A Roadmap for Billion-Dollar Organizations" (2021)

The Process

Future Leadership employed a three-step methodology to develop and validate the framework:

  1. Framework design principles: Agreed on guiding principles for the framework’s development.
  2. Comprehensive research and consultation:
    • Conducted desktop research on professional trends, practice standards, global benchmarks, and relevant materials.
    • Held structured interviews with thought leaders, industry experts, and academics.
    • Designed, delivered, and analysed a membership survey to gather insights into critical capabilities.
  3. Drafting and validation:
    • Developed, reviewed, and refined the framework with a working group through webinars and small-group discussions.
    • Included technical and non-technical capabilities applicable across practice areas and career stages.

Future Leadership also supported implementation by creating an online self-assessment tool, enabling members to assess their capabilities and plan their professional development.

The Advisory Team's Impact Across Clients Through Survey Feedback

32% Increase in Self Awareness

Individuals’ awareness of motives, values, strengths and development needs

21% Increase in Motivation

Individuals’ motivation to apply learning, insight and further develop

27% Increase in Confidence

Individuals’ confidence in their abilities and impact as a leader

30% Increase in Role Clarity

Individuals’ clarity around success factors associated with their role

The Outcome

The final framework defines 11 future-focused capabilities that underpin high performance in the social work profession. It aligns capabilities with four proficiency levels: emerging, evolving, established, and expert.

The framework has been well-received by key stakeholders, offering clarity and structure to support professional growth, from advocacy to systems thinking and assessment.

Consultant

Dr Marcele De Sanctis

Managing Partner View Profile
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