Fran Pitts

Business Services Manager

Fran Pitts is a strategic business services and operations leader with over a decade of experience enabling the effective delivery of complex advisory engagements. She partners with senior leaders to translate strategy into execution, ensuring that operational frameworks, processes, and systems are aligned to deliver consistent, high-quality outcomes.

Fran leads the operational backbone of advisory delivery, overseeing planning, resourcing, and execution while driving continuous improvement across systems, workflows, and ways of working. She brings a strong focus on delivery discipline and performance, ensuring that teams are equipped to manage competing priorities, maintain momentum, and achieve results in complex and fast-paced environments.

She is recognised for her ability to identify opportunities for improvement and implement practical, scalable solutions that enhance efficiency, clarity, and consistency across the business. Fran combines a structured, process-driven mindset with a pragmatic, delivery-focused approach, enabling teams to navigate ambiguity while staying aligned to strategic objectives.

Fran’s expertise spans operational leadership, program governance, stakeholder engagement, and process optimisation. She is particularly valued for her ability to connect strategy with execution, strengthening operational capability and enabling both internal teams and clients to achieve sustainable, high-impact outcomes.

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