Enhancing Leadership, Building Confidence and Fostering Strategic Alignment
The Brief
An online retail leader engaged Future Leadership to create and roll out a comprehensive, phased leadership development program,
The organisation sought to build confidence, resilience and enhance leadership capability across its diverse teams.
The initiative was driven by a desire to:
- Equip leaders with practical tools for influence, accountability, and feedback.
- Foster a shared language around leadership behaviours and expectations.
- Support strategic alignment and cultural cohesion across departments.
- Enable participants to better understand their own preferences and strengths through psychometric profiling.
The program was designed to be immersive, evidence-based, and tailored to the organisation’s unique operating environment.
Improvement in Performance
Studies show that executives who receive coaching report a 70% improvement in work performance, according to the International Coaching Federation (ICF).
Lower Turnover Rate
Organisations with effective leadership development programs have a 30% lower turnover rate among employees, as leadership development fosters employee engagement and loyalty.
Reference: Harvard Business Review, "The Impact of Leadership Development on Employee Engagement" (2017)
Companies report Enhanced Leadership Skills
85% of companies report an improvement in leadership capabilities as a direct result of implementing leadership development programs, leading to better decision-making and team management.
Reference: Deloitte, "Global Human Capital Trends" (2019)
Higher Return on Investment (ROI)
Leadership development programs yield an average return on investment (ROI) of 6 times the cost of the program, reflecting the significant value they add to the organization.
Reference: Korn Ferry, "The Real ROI of Leadership Development" (2018)
The Process
The organisation partnered with Future Leadership to deliver a multi-phase leadership development program across several cohorts.
The program included:
- Workshop Series:
- Three core workshops focused on Leading Self, Activating High Performance, and Building High-Performing Teams. Each session incorporated psychometric assessments, toolbox activities, and scenario-based learning.
- Team-Specific Customisation: Workshops were tailored to the unique challenges of each team. For example:
- Goal clarity and stakeholder communication
- Feedback mechanisms and influence strategies
- Resilience and team dynamics
The Advisory Team's Impact Across Clients Through Survey Feedback
32% Increase in Self Awareness
Individuals’ awareness of motives, values, strengths and development needs
21% Increase in Motivation
Individuals’ motivation to apply learning, insight and further develop
27% Increase in Confidence
Individuals’ confidence in their abilities and impact as a leader
30% Increase in Role Clarity
Individuals’ clarity around success factors associated with their role
The Outcome
The leadership program delivered measurable improvements across several dimensions:
- Capability Uplift: Participants reported increased confidence in applying leadership tools, engaging in difficult conversations, and influencing outcomes. Feedback scores averaged above 4.0 out of 5 across key metrics.
- Cultural Shift: Teams demonstrated stronger collaboration, accountability, and stakeholder engagement. Specific teams began integrating feedback loops and strategic goal-setting into their workflows.
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