Strategic executive leadership opportunity, leading digital transformation within a highly complex and regulated environment.
The Brief
Future Leadership™ was engaged to appoint a Chief Information Officer by a leading not for profit provider of comprehensive in home health and aged care services across Australia for people of all ages.
The ideal candidate needed to demonstrate the following attributes:
- Strong leadership, project and program management, and cross-functional team experience.
- Proven experience as a senior digital leader in the development and execution of technology strategies including fit for purpose digital programs at a large scale.
- An extensive background in enterprise program delivery.
- Proven ability in leading and delivering complex digital programs.
- A positive and pragmatic mindset who sees opportunities, embraces challenges and has the ability to bring the team on a journey, inspiring others through strong change management and digital transformation execution.
- Technology-agnostic background.
Candidate Net Promoter Score
Future Leadership combines truly personalised relationships with innovative technology solutions to ensure an approachable and efficient process for all our Net Promoter Score across clients, successful candidates and unsuccessful candidates is well above industry standard.
Candidates supported every year
We maintain genuine relationships with past candidates and continue to support them with leadership solutions long term, after they land their role.
Senior Women Appointed since 2002
Over half of the executive search assignments undertaken by our team have resulted in the appointment of outstanding female or LGBTQI+ leaders to high profile roles.
Candidate Retention Rate for 12 months since 2002
Our thorough briefing process and ability to engage passive candidates mean that we go to great lengths to find the right person for the role – long term!
Key steps of the search process included:
- Briefing and Strategy Development
The dedicated consultant team conducted a detailed briefing with the Transformation Officer and Executive Director People & Culture, Care & Governance and Data research to clarify expectations, organisational challenges, and the attributes of the ideal candidate. - Search Focus and Candidate Identification
A search strategy across Australia and New Zealand was implemented, targeting high-calibre candidates with specific and relevant experience gained in health, aged care, government, health insurance, professional services (at partner or principle level) with a strong track record in digital program delivery and ownership of a program from end to end. - The search leveraged trusted networks, known candidates and proprietary databases to develop a strong initial candidate pool. The search was supported by online advertising through platforms including Seek, LinkedIn and the Future Leadership website.
- Internal Candidate Management
A critical element for the health service was the management of any internal candidates who expressed interest in the role. Internal applicants were treated with sensitivity, ensuring transparency and fairness throughout the process. - Candidate Assessment
Shortlisted candidates underwent rigorous evaluation, including behavioural based interviews, psychometric assessments using Hogan Personality Inventory (HPI) and Hogan Development Survey tools, along with 360-degree reference checks. - Final Evaluation and Selection
Future Leadership coordinated and facilitated all panel interviews with the selection committee, ensuring the process aligned with organisational values and strategic objectives.
Future Leadership provided ongoing support with candidate management, scheduling, documentation and stakeholder engagement.
Future Leadership Capability Framework
Commercial Acumen
Provides a deep understanding of relevant industry, marketplace and business drivers as applicable to the organisation. Leverages the application of commercial tools and frameworks to manage opportunities, conflicts and trade offs. Able to focus on customer service requirements and acts proactively to raise the customer experience.
Strategy & Purpose
Leads transformational processes, motivates teams, and influences commitment to a shared purpose that individuals and the workforce will require to enable sustained organisational success. Builds and promotes a culture underpinning the vision, purpose and values the organisation aspires to achieve.
Governance & Compliance
Establishing, championing and measuring the effectiveness of an organisation’s regulatory and reporting systems.. Delivering value for diverse stakeholders through governance, strategy, risk management and appropriate targets and metrics.
Communication & Influence
Communicates with clarity and impact to facilitate individual and collective understanding, inspire action and enable information exchange. Leverages human-centric communication and storytelling to effectively influence stakeholders across the physical and virtual realms.
Stakeholder Relations
Works strategically and systemically to encourage diverse thinking with all types of people. Actively contributes to teamwork, and deliberately builds relationships and networks across a range of people and communities.
Critical Thinking
Examines information for assumptions and gaps in logic; reframes problems and presents well-reasoned insights accommodating diverse perspectives. Persistent in asking insightful questions, enabling complex strategic judgements to be made across multiple dimensions.
The Outcome
The successful appointee presented as a tertiary qualified IT leader who is a strategic, people-centric, who focussed on building and empowering teams and allowing autonomy to leverage and harness the experience of those they work with and lead. Their leadership style is underpinned by kindness, compassion and they display a genuine calmness in approach, providing clarity and inspiring confidence and trust.
They had gained extensive experience in IT leadership, transformation, governance and strategic roles in the not-for-profit Aged Care sector over their career, making their skillset exceptionally well aligned to the position of Chief Information Officer.
