Delivering a Leadership Development Program to Strengthen Leadership Capability for a Financial Services Organisation
The Brief
Future Leadership was engaged by a financial services organisation to strengthen leadership capability across the organisation and support long‑term strategic priorities.
Following an earlier phase that used Human Synergistics LSI tools, the organisation sought to deepen self‑awareness, enhance leadership presence and equip leaders to navigate complexity, change and organisational growth. Leaders across the organisation were highly motivated for development, creating strong readiness for uplift.
Improvement in Performance
Studies show that executives who receive coaching report a 70% improvement in work performance, according to the International Coaching Federation (ICF).
Lower Turnover Rate
Organisations with effective leadership development programs have a 30% lower turnover rate among employees, as leadership development fosters employee engagement and loyalty.
Reference: Harvard Business Review, "The Impact of Leadership Development on Employee Engagement" (2017)
Companies report Enhanced Leadership Skills
85% of companies report an improvement in leadership capabilities as a direct result of implementing leadership development programs, leading to better decision-making and team management.
Reference: Deloitte, "Global Human Capital Trends" (2019)
Higher Return on Investment (ROI)
Leadership development programs yield an average return on investment (ROI) of 6 times the cost of the program, reflecting the significant value they add to the organization.
Reference: Korn Ferry, "The Real ROI of Leadership Development" (2018)
The Process
Future Leadership designed and delivered a tailored executive leadership program built on diagnostic insights and individual coaching.
Key steps included:
- Discovery and Diagnostics: Engagement with leaders across the organisation to understand existing capability, culture indicators and development priorities. LSI 1 and LSI 2 diagnostics were used to identify behavioural styles and leadership impact.
- Program Co‑Design: Insights from one‑to‑one debriefs and LSI data were integrated to shape themes and development focus areas relevant to the organisation’s strategic context.
- Delivery: The program was delivered in multiple phases including the Human Synergistics tool suite, individual coaching sessions tailored to each leader’s development goals and facilitated group insight sessions to build collective understanding.
- Evaluation: Program impact was measured using quantitative shifts in leadership mindset and capability, alongside qualitative feedback from participants and stakeholders.
The Advisory Team's Impact Across Clients Through Survey Feedback
32% Increase in Self Awareness
Individuals’ awareness of motives, values, strengths and development needs
21% Increase in Motivation
Individuals’ motivation to apply learning, insight and further develop
27% Increase in Confidence
Individuals’ confidence in their abilities and impact as a leader
30% Increase in Role Clarity
Individuals’ clarity around success factors associated with their role
The Outcome
The executive leadership program achieved measurable uplift in leadership capability and strengthened leaders’ ability to navigate organisational complexity.
Participants reported stronger emotional intelligence, enhanced leadership presence and improved stakeholder engagement capability. Leaders also demonstrated more intentional leadership behaviours that supported organisational performance and cultural evolution.
“Firstly, thank you to all for running the program for our organisation and the many insightful and valuable coaching sessions. The feedback has been fantastic from everyone involved. We can now incorporate some of the rich feedback into development plans moving forward”
