Supporting one of Victoria’s most prominent Public Health Services to appoint a Director Quality & Improvement to drive contemporary clinical governance.
The Brief
Future Leadership™ was engaged by one of Victoria’s largest public Health Services to appoint a Director Clinical Governance. This Health Service provides a comprehensive range of specialist medical, surgical, and mental health services, as well as rehabilitation, aged care, outpatient, and community programs. The organisation was starting to emerge from the enormity of the Covid pandemic and sought to strengthen its quality function.
Keen to introduce new ideas and improve the quality of care and services through innovation and building capability across the workforce, the organisation sought to appoint a leader who was dynamic, energetic, naturally curious and innovative, who were knowledgeable about the frameworks supporting public health in Victoria.
Candiate Net Promoter Score
Future Leadership combines truly personalised relationships with innovative technology solutions to ensure an approachable and efficient process for all our Net Promoter Score across clients, successful candidates and unsuccessful candidates is well above industry standard.
Candidates supported every year
We maintain genuine relationships with past candidates and continue to support them with leadership solutions long term, after they land their role.
Senior Women Appointed since 2002
Over half of the executive search assignments undertaken by our team have resulted in the appointment of outstanding female or LGBTQI+ leaders to high profile roles.
Candidate Retention Rate for 12 months since 2002
Our thorough briefing process and ability to engage passive candidates mean that we go to great lengths to find the right person for the role – long term!
The Process
Future Leadership™ assembled a specialised team, including the Health Practice Leader and a dedicated researcher, to undertake the search. Key steps included:
- Specialised Talent Pool Utilisation
The team focused on identifying and attracting candidates with health sector experience within Victoria, as well as those from aged care and disability services, and those further afield in areas such as education, ensuring a broad range of relevant skills. - Research, Identification, and Candidate Pool Development
Five qualified candidates were shortlisted, each assessed on how they have previously ensured quality systems are integrated into strategic and operational processes, how they have prepared for short notice assessments, and how they have created the safety for people to speak up. - Further in-depth evaluation
Shortlisted candidates participated in panel interviews with senior stakeholders. Future Leadership™ conducted comprehensive reference checking and provided the client with written reference reports to support their decision-making.
Future Leadership Capability Framework
Strategy and Purpose
Develops and leads strategy for the function/organisation, taking a broad and long-term perspective. Understands and considers context. Communicates and gains buy-in to the function/organisation goals, direction and vision, promoting change initiatives.
Governance and Compliance
Establishes, champions and measures the effectiveness of an organisation’s regulatory and reporting systems. Identifies and evaluates risks, develops strategies to mitigate risk.
Stakeholder Relations
Establishes rapport with stakeholders, builds and sustains trusted and collaborative relationships. Identifies and draws on relevant and diverse perspectives and integrates them to support productive interactions.
Critical Thinking
Gathers and examines different data points, testing for assumptions and gaps in logic; reframes problems and presents well-reasoned insights considering diverse perspectives. Analyses, interprets and objectively evaluates information enabling judgements.
Adaptability and Resilience
Demonstrates positivity, curiosity, and the ability to pivot when confronted with change, pressure, adversity and disruption. Responsive to strategic environmental, social and corporate challenges and opportunities.
Culture and Engagement
Fosters a positive culture, creating a sense of belonging and inclusiveness. Creates an environment that encourages diverse perspectives and facilitates a psychologically safe environment.
The Outcome
This thorough process resulted in the appointment of a strategic, principled and transformative healthcare leader. An Occupational Therapist by background, the new Director worked collaboratively to design and implement a Whole System Quality framework that integrated governance and patient experience, ensuring alignment with state policy and accreditation standards. The new Director played a vital role in strengthening the Quality Improvement team’s impact in strengthening data-driven oversight, refreshing governance structures and supporting a transition to more contemporary models of quality and safety.
