Delivering an Executive Search to Strengthen Strategic and Operational Leadership in Community Services
The Brief
Future Leadership was engaged by a large, multi‑state for‑purpose organisation operating across Victoria, Tasmania and South Australia to appoint a General Manager, Community Services. The role was critical to advancing the organisation’s strategic priorities, strengthening consumer‑centred practice, and ensuring sustainable, high‑quality service delivery across a diverse portfolio including child, youth and family services, disability services and mental health programs.
Candidate Net Promoter Score
Future Leadership combines truly personalised relationships with innovative technology solutions to ensure an approachable and efficient process for all our Net Promoter Score across clients, successful candidates and unsuccessful candidates is well above industry standard.
Candidates supported every year
We maintain genuine relationships with past candidates and continue to support them with leadership solutions long term, after they land their role.
Senior Women Appointed since 2002
Over half of the executive search assignments undertaken by our team have resulted in the appointment of outstanding female or LGBTQI+ leaders to high profile roles.
Candidate Retention Rate for 12 months since 2002
Our thorough briefing process and ability to engage passive candidates mean that we go to great lengths to find the right person for the role – long term!
Future Leadership undertook a comprehensive executive search process tailored to the organisation’s operational complexity and sector context.
- Briefing and Strategy Development
Engaged with executive stakeholders to clarify strategic priorities, leadership expectations, portfolio scope and future growth opportunities across community services. - Targeted Candidate Search
Deployed a national search strategy combining targeted advertising, sector mapping and direct approaches to senior leaders with deep experience in community and health services leadership. - Candidate Assessment
Candidates were assessed against the position requirements, including experience leading large, multidisciplinary workforces, financial and commercial acumen, governance and regulatory capability, and alignment with purpose‑driven values. - Final Evaluation
Final candidates demonstrated strategic leadership capability, evidence‑based practice, stakeholder credibility and the ability to lead transformation in complex, regulated environments.
Future Leadership Capability Framework
Sustainability, Ethics and Integrity
Demonstrates the shift from ego-centric to eco-centric leadership. Showing a consistent and uncompromising adherence to moral and ethical principles. Advocates for equitable values aligned to social, cultural, and professional standards of conduct. Fosters trust and promotes the concept of a social license to operate.
Culture and Engagement
Engages stakeholders inclusively with sensitivity and regard for diversity and facilitates a psychologically safe environment for social or cultural differences affecting behaviour.
Communication and Influence
Communicates with clarity and impact to facilitate individual and collective understanding, inspire action and enable information exchange. Leverages human-centric communication and storytelling to effectively influence stakeholders across the physical and virtual realms.
Systems Thinking
Systematically breaks down siloes across the operating environment and connects stakeholders to harness convergent ideas. Understands the leverage points of systems change and demonstrates the ability to think beyond known systems.
Critical Thinking
Examines information for assumptions and gaps in logic; reframes problems and presents well-reasoned insights accommodating diverse perspectives. Persistent in asking insightful questions, enabling complex strategic judgements to be made across multiple dimensions.
Initiative and Drive
Leads self by working independently, setting and attaining personal and work related goals, and demonstrating motivation and responsibility for their own actions. Demonstrates awareness of personal strengths and improvement areas. Effectively relates to others in a professional manner.
The Outcome
The search resulted in the appointment of a highly experienced community and health services executive with more than three decades of senior leadership across public, private and for‑purpose settings.
- Deliver high‑quality, consumer‑centred services at scale
- Drive strategic growth, innovation and business development
- Build strong partnerships with government and sector stakeholders
- Lead resilient, values‑aligned cultures through change and complexity