Crisis Procurement Leadership: Interim COO Appointment at Leading Healthcare Organisation
The Brief
The onset of COVID-19 placed significant pressure on the supply chain for critical chemicals, equipment, and protective wear for many healthcare organisations, including Australian Red Cross Lifeblood.
A prominent healthcare organisation approached Future Leadership’s Interim Executive team to find an immediate high-level procurement leader capable of addressing these urgent supply needs.
Increase in General Management Skills
According to the American Management Association, only 14% of businesses consider themselves “well prepared” to handle a sudden loss in senior management. Add to that the fact that it takes at least four months to fill an executive role, and an Interim Executive experienced in operations makes a lot of sense!
Increase in Customer Experience Skills
These days experience is everything. What truly makes for a good experience? Speed. Convenience. Consistency. Friendliness. And human touch. Our Interim Executives deliver a great experience while improving your customer experience!
Increase in People & Culture Skills
Organisations are constantly changing as they respond to internal and external pressures. Continual process improvement can enable team engagement and lead to growth. Interim Executives bring fresh eyes and effective industry best practice to the execution.
Increase in Data Analytics
Complex challenges require critical thinking and in the age of information-overwhelm it is imperative to have analytical minds at the table. These skills range across finance, data science, systems and more. An Interim Executive can be the right person to optimise your inputs to maximise your output.
The Process
Within days, the Interim Executive team secured a senior resource who could immediately source stock and ensure the future security of vital products.
This rapid response was crucial in enabling the organisation to continue safeguarding the health of the Australian community during the pandemic.
Emerging Capabilities
Senior Stakeholder Management
Expert in engaging and managing relationships with key stakeholders, ensuring alignment with organisational goals and effective communication during crises.
Executive Management
Skilled in providing high-level strategic direction and leadership to ensure the organisation meets its critical operational objectives.
Program Management
Adept at overseeing complex programs, ensuring they are delivered on time, within scope, and aligned with organisational priorities.
Risk Policy Development
Experienced in developing and implementing policies that address both immediate needs and long-term organisational goals, particularly in crisis situations.
Corporate Governance
Proficient in ensuring that the organisation's operations comply with legal, ethical, and regulatory standards, particularly in a high-stakes environment.
The Outcome
The Interim Executive appointed to the role began their assignment as the Executive Advisor – Procurement for a six-month period.
Due to their significant impact, their tenure was extended, and they were asked to manage a substantial change programme within the organisation.
