Comprehensive Assessment Centre Supports Leadership Development for a Major Australian Health Insurance Provider
The Brief
An Australian private health insurance provider sought to enhance its Leadership Development Program, known as Managing with Purpose, for 24 high-potential leaders each year.
Before commencing their learning journey, the organisation wanted each participant to undergo a comprehensive assessment process. The insights gained from this process would inform the development goals to focus on during the program.
Increase in Leadership Effectiveness
Organisations using psychometric assessments like Hogan for leadership development report a 25% improvement in leadership effectiveness and decision-making.
Reference: Hogan Assessments, "The Business Impact of Personality" (2020)
Increase in Employee Engagement
Companies that implement capability assessment programs experience a 30% increase in employee engagement, as assessments help align employees with roles that match their strengths and potential.
Reference: CIPD, "Talent Management: Understanding the Dimensions" (2018)
Reduction in Turnover
Organisations using psychometric assessments as part of their talent management strategy see a 40% reduction in turnover among high-potential employees.
Reference: SHRM, "Using Assessments for Talent Management" (2019)
Improvement in Team Performance
Teams that undergo capability assessments show a 20% improvement in overall team performance due to better role alignment and understanding of individual strengths and development areas.
Reference: Gartner, "Harnessing the Power of Assessments for Team Success" (2021)
The Process
Future Leadership partnered with the client to design an assessment methodology that provided participants with ‘stretch’ leadership experiences and simulations akin to a Day-in-the-Life of a Senior Manager. The methodology included the following data points:
- Psychometric Assessment: Online assessments of personality.
- In-Person Simulations: These included business case analysis, direct report coaching, and strategic presentations completed over one day.
- Learning and Self-Reflection: Sessions focused on individual learning and self-reflection.
- Active Feedback: Provided throughout the experience by assessors and peers.
- Individual Feedback Sessions: Practical development tips were provided to support participation in the Managing with Purpose program.
The program was delivered over one day, with data points mapped to the organisation’s Leadership Capability Framework, which included capabilities such as Future Orientation, Adaptability, Business Acumen, and Enterprise Thinking. A total of 24 participants took part in the program in 2018 and again in 2019.
Future Leadership's Average Participant Indices Across Capability Assessment Clients
43% Increase in Self Awareness
Individuals’ awareness of motives, values, strengths and development needs
27% Increase in Motivation
Individuals’ motivation to apply learning, insight and further develop
29% Increase in Confidence
Individuals’ confidence in their abilities and impact as a leader
32% Increase in Role Clarity
Individuals’ clarity around success factors associated with their role
The Outcome
The client was extremely satisfied with the methodology, and participants were energised and excited to begin their development journey.
The Head of Organisation Development (People and Culture) praised the program’s smooth execution and effective organisation. Following the program’s success, Future Leadership was asked to create a Development Guide with experiential development activities and resources for the client’s leaders. Future Leadership now works with the client to assess 120 leaders per year as part of the Launch Plus program, providing ongoing development support.
Thank you so much for supporting us with our development centre today. It was fantastic getting to work with you all on the project. You have been amazing from the get-go! We were able to forge trust quite quickly and I’ve had absolute confidence and faith in your work and that this would go off without a hitch. Nothing has been too much trouble and everything has been incredibly well organised. It’s truly been a joy getting to work with you all. I genuinely feel lucky to have met you!"
