Leading Organisational Technology Transformation to Drive Strategic Innovation at Regional City Council in Victoria
The Brief
Future Leadership was re-engaged by a leading city council to find a candidate for the newly created role of Manager Organisational Technology.
The purpose of the role was to enable the achievement of the Council’s transformation principles and objectives, shaping a vision for how technology could drive organisational goals. This role was pivotal in leading the Council through a significant period of transformation, delivering connected and accessible technology solutions.
The Council had developed a ten-year Technology Transformation Strategic Plan aimed at enhancing the efficiency and effectiveness of its services. This plan was designed to support customer-centric, high-quality services for both Council customers and employees, with funding secured for the first four years.
Increase in General Management Skills
According to the American Management Association, only 14% of businesses consider themselves “well prepared” to handle a sudden loss in senior management. Add to that the fact that it takes at least four months to fill an executive role, and an Interim Executive experienced in operations makes a lot of sense!
Increase in Customer Experience Skills
These days experience is everything. What truly makes for a good experience? Speed. Convenience. Consistency. Friendliness. And human touch. Our Interim Executives deliver a great experience while improving your customer experience!
Increase in People & Culture Skills
Organisations are constantly changing as they respond to internal and external pressures. Continual process improvement can enable team engagement and lead to growth. Interim Executives bring fresh eyes and effective industry best practice to the execution.
Increase in Data Analytics
Complex challenges require critical thinking and in the age of information-overwhelm it is imperative to have analytical minds at the table. These skills range across finance, data science, systems and more. An Interim Executive can be the right person to optimise your inputs to maximise your output.
The Process
Future Leadership, following a detailed briefing with the specialist People and Culture team, embarked on a targeted search across Australia and New Zealand. Supported by a digital advertising campaign, candidates were sought from a variety of sectors, with a strong emphasis on leadership, IT digital capability, and change management skills.
A diverse shortlist of five candidates, with four additional candidates presented for discussion, included professionals with experience in council, for-purpose, government, technology, and consulting sectors. Five candidates progressed to the selection panel interview, with two selected for second-round interviews.
Emerging Capabilities
Community Health
Expert in managing and improving community health programs, focusing on preventive care and the overall well-being of populations.
Health Promotion
Skilled in developing and implementing health promotion strategies that encourage healthy lifestyles and prevent disease across communities.
Health Economics
Adept at applying economic principles to healthcare, analysing the cost-effectiveness of health interventions and policies to improve resource allocation.
Social Determinants Of Health
Experienced in addressing the social determinants of health, understanding how factors like income, education, and environment impact health outcomes.
Healthcare Information Technology (HIT)
Expert in managing and implementing healthcare information technology systems, including electronic health records (EHR), telemedicine platforms, and digital health tools, to improve patient care and operational efficiency.
The Outcome
The successful candidate was appointed as the Manager of Organisational Technology, commencing the role in January 2024.
The appointee brings extensive experience in both digital and business transformation, having held senior executive roles in consulting. Their expertise in leading organisations through digital transformations and fostering change made them the ideal fit to support the Council’s long-term strategic objectives.
