Aligning Leadership Behaviours to a Regional Water Service Providers Strategic Goals
The Brief
A major regional utility in Victoria, embarked on a comprehensive leadership development initiative to build capability across all levels of leadership—frontline, middle, and senior.
The regional water service provider partnered with Future Leadership to design numerous workshops with a focus on aligning leadership behaviours to the organisation’s strategic goals, including sustainability, digital transformation, and cultural competence.
Improved Employee Engagement
Companies that undergo successful organisational transformation experience a 30% increase in employee engagement. Engaged employees are more productive, less likely to leave, and contribute to a positive workplace culture.
Reference: McKinsey & Company, "The People Power of Transformations" (2018)
Financial
Organisations that successfully implement transformation initiatives see an average 25% improvement in their financial performance, including revenue growth and profitability.
Reference: BCG, "The Role of Leadership in Transformation" (2020)
Return on Investment (ROI)
Transformation projects with effective change management practices are six times more likely to meet their objectives and achieve a 143% return on investment (ROI).
Reference: Prosci, "Best Practices in Change Management" (2019)
Reduced Time to Market
Organisations that undergo successful digital transformation reduce their time to market by 20-50%, allowing them to bring products and services to customers faster and stay competitive in rapidly changing markets.
Reference: Deloitte, "Digital Transformation: A Roadmap for Billion-Dollar Organizations" (2021)
The Process
Over the last 1.5 years, Future Leadership has been delivering various workshops to the water service providers frontline leaders, middle managers and senior leaders.
The workshops included:
- Critical Thinking & Decision Making: Emphasising bias awareness, high-pressure decision-making, and data-informed leadership
- Self-Actualisation: Grounded in Carol Dweck’s mindset theory, this module encouraged leaders to adopt growth mindsets and reflective practices
- Confident Communicator: Focused on communication strategies that empower teams and foster psychological safety
- Emotional Intelligence: Developed emotional awareness and interpersonal effectiveness, with strong participant engagement
The workshops were delivered in person across 16 full day sessions. The workshops were high interactive, incorporating real world simulations, group activities and scenario-based learning.
The Advisory Team's Impact Across Clients Through Survey Feedback
32% Increase in Self Awareness
Individuals’ awareness of motives, values, strengths and development needs
21% Increase in Motivation
Individuals’ motivation to apply learning, insight and further develop
27% Increase in Confidence
Individuals’ confidence in their abilities and impact as a leader
30% Increase in Role Clarity
Individuals’ clarity around success factors associated with their role
The Outcome
Across all levels of leadership, the workshops have:
- Built a shared leadership language across the organisation.
- Increased confidence and capability in decision-making and communication.
- Fostered a culture of reflection, empowerment, and continuous learning.
On average, there was a 38% increase in critical thinking and decision making.
Ability to extend their capabilities into OCi theory, specifically self-actualisation, and deliver seamless scaled modules to meet our needs!!
Terrific knowledge of topics, fun activities, down to earth examples
