Senior leadership modules to strengthen capability in service managers
The Brief
A regional support service provider launched a senior leadership development initiative in 2024 to strengthen the capability of its 12 Service Managers. This program was designed to build on the foundational learning from the Emerging and Developing Leaders Program and to embed a consistent leadership language across all levels of the organisation.
The program was delivered in partnership with Future Leadership, with a focus on adaptive leadership, strategic thinking, and cultural alignment to the organisations model.
Improvement in Performance
Studies show that executives who receive coaching report a 70% improvement in work performance, according to the International Coaching Federation (ICF).
Lower Turnover Rate
Organisations with effective leadership development programs have a 30% lower turnover rate among employees, as leadership development fosters employee engagement and loyalty.
Reference: Harvard Business Review, "The Impact of Leadership Development on Employee Engagement" (2017)
Companies report Enhanced Leadership Skills
85% of companies report an improvement in leadership capabilities as a direct result of implementing leadership development programs, leading to better decision-making and team management.
Reference: Deloitte, "Global Human Capital Trends" (2019)
Higher Return on Investment (ROI)
Leadership development programs yield an average return on investment (ROI) of 6 times the cost of the program, reflecting the significant value they add to the organization.
Reference: Korn Ferry, "The Real ROI of Leadership Development" (2018)
The Process
The Senior Leadership Modules were structured around three 2-hour online sessions, each covering content from Emerging and Developing Leader’s Program.
These sessions were designed to:
- Reinforce key leadership concepts
- Create a shared understanding across leadership tiers
- Support the transition from operational to strategic leadership
The program focused on three core domains:
- Your Professional Self – Enhancing presence, purpose, and personal leadership identity
- Developing Sustainable Relationships – Building trust, managing conflict, and leading for accountability
- Leading in a Complex Sector – Navigating ambiguity, driving strategic outcomes, and aligning with the organisations cultural commitments
Each domain was supported by practical tools, coaching, and reflective exercises to ensure real-world application.
The Advisory Team's Impact Across Clients Through Survey Feedback
32% Increase in Self Awareness
Individuals’ awareness of motives, values, strengths and development needs
21% Increase in Motivation
Individuals’ motivation to apply learning, insight and further develop
27% Increase in Confidence
Individuals’ confidence in their abilities and impact as a leader
30% Increase in Role Clarity
Individuals’ clarity around success factors associated with their role
The Outcome
The modules resulted in strong engagement from service managers, increased confidence in strategic decision-making and greater alignment across leadership levels
This has laid the foundation for a unified leadership culture at the organisation, with senior leaders now better equipped to lead through complexity and change.
