Conducting an Executive Search to appoint a Executive Manager Business Improvement to champion the adaptation of the organisation to the continuously changing business and service environment.
The Brief
Future Leadership™ has established a trusted and enduring partnership with this aged care and disability support services provider. Further to partnering with the organisation to place the CEO in 2020 and the COO in 2021, Future Leadership™ partnered with the organisation in 2024 to place the Executive Manager Business Improvement. This was a newly created executive leadership position with the express focus of championing the adaptation of the organisation to the continuously changing business and service environment. The position was expected to play a vital part in ensuring that the organisation continues to provide services that are high quality, person centered and financially viable.
Candidate net Promote Score
Future Leadership combines truly personalised relationships with innovative technology solutions to ensure an approachable and efficient process for all our Net Promoter Score across clients, successful candidates and unsuccessful candidates is well above industry standard.
Candidates supported every year
We maintain genuine relationships with past candidates and continue to support them with leadership solutions long term, after they land their role.
Senior Women Appointed since 2002
Over half of the executive search assignments undertaken by our team have resulted in the appointment of outstanding female or LGBTQI+ leaders to high profile roles.
Candidate Retention Rate for 12 months since 2002
Our thorough briefing process and ability to engage passive candidates mean that we go to great lengths to find the right person for the role – long term!
The Process
The Consultant team for the assignment, led by Deborah Komesaroff, undertook a detailed briefing with the CEO in order to gain a clear understanding of the organisational direction and the key success factors the ideal candidate would bring. Future Leadership™ approached senior leaders in a range of disability, aged care and home care organisations in multiple states across Australia. This targeted approach was supplemented by select online advertising. It was important for the organisation that the new COO was driven and ambitious, commercial and innovative, warm, ethical and agile and that they had a genuine desire to work in the space of human rights, inclusion and empowerment – not necessarily things that can be determined in a CV or LinkedIn profile, so the search process involved robust screening and assessment to ensure the right fit.
Key steps included:
- Targeted Search and Talent Pooling: Future Leadership™ conducted a comprehensive search process targeting potential candidates within the sector.
- Comprehensive Shortlisting: The client was presented with a short list of highly qualified candidates with exceptional experience.
- Panel Interviews and Strategic Presentation: The Future Leadership™ team worked closely with the client to complete panel interviews, plus full referencing and required probity checking to confirm an appointment.
Emerging Capabilities
Emotional Awareness
Demonstrates commitment, sensitivity and responsiveness to the emotional needs of different cultures and people. Gathers and reviews the preferences of stakeholders to understand their feelings towards the organisation. Guides and mediates the alignment of the organisation’s culture and values with the external operating environment, society and stakeholders.
Stakeholder Relations
Works strategically and systemically to encourage diverse thinking with all types of people. Actively contributes to teamwork, and deliberately builds relationships and networks across a range of people and communities.
Technology Literacy
Adopts a digital mindset whereby technology becomes second nature as an enabler of human nature. Actively builds awareness of technology innovation and mitigates risk of bias, harm, or exclusion. Leverages technology innately to drive innovation, performance, productivity, and efficiency.
Systems Thinking
Systematically breaks down siloes across the operating environment and connects stakeholders to harness convergent ideas. Understands the leverage points of systems change and demonstrates the ability to think beyond known systems.
Adaptability & Resilience
Demonstrating positivity, curiosity, resilience and the ability to pivot when confronted with change, pressure, adversity and disruption. Anticipates and enhances organisation’s capacity to respond quickly to strategic environmental, social and corporate challenges and opportunities.
Commercial Acumen
Provides a deep understanding of relevant industry, marketplace and business drivers as applicable to the organisation. Leverages the application of commercial tools and frameworks to manage opportunities, conflicts and trade offs. Able to focus on customer service requirements and acts proactively to raise the customer experience.
The Outcome
After multiple rounds of interviews to ensure optimal alignment of fit between candidates and the organisation, an appointment was made with the successful candidate commencing in the role in September 2024.
The candidate presented with 25 years of experience in successful and sustainable transformational change delivery across a diverse portfolio of industries including health, communications and technology, known as a strategic and critical thinker who enjoys working with and leading empowered & diverse teams, using collaborative, innovative and adaptive approaches to build value-based partnerships which drive outstanding customer, community & commercial outcomes.
