Comprehensive Capability Assessment Supports CEO Succession and Leadership Development at a Major Telecommunications Provider
The Brief
A leading regional telecommunications provider engaged Future Leadership to assist with CEO succession planning.
The CEO identified several potential successors within the organisation and reassigned them to different portfolios to test their capabilities. The Managing Director of the Operations portfolio, who was newly assigned, sought to assess the leadership team of 11 General Managers to build their capabilities, ensure their success, and gain deeper insight into the complexity of the network and organisational structure.
Increase in Leadership Effectiveness
Organisations using psychometric assessments like Hogan for leadership development report a 25% improvement in leadership effectiveness and decision-making.
Reference: Hogan Assessments, "The Business Impact of Personality" (2020)
Increase in Employee Engagement
Companies that implement capability assessment programs experience a 30% increase in employee engagement, as assessments help align employees with roles that match their strengths and potential.
Reference: CIPD, "Talent Management: Understanding the Dimensions" (2018)
Reduction in Turnover
Organisations using psychometric assessments as part of their talent management strategy see a 40% reduction in turnover among high-potential employees.
Reference: SHRM, "Using Assessments for Talent Management" (2019)
Improvement in Team Performance
Teams that undergo capability assessments show a 20% improvement in overall team performance due to better role alignment and understanding of individual strengths and development areas.
Reference: Gartner, "Harnessing the Power of Assessments for Team Success" (2021)
The Process
Future Leadership co-designed a comprehensive assessment program with the Group Managing Director to evaluate the technical and leadership capabilities of the 11 Divisional Heads. The program included:
- One-on-One Sessions: Conducting two individual sessions with each executive team member to assess their strengths, development areas, and how their capabilities compared to market standards.
- Comprehensive Reporting: Developing a detailed report for the Managing Director and CEO, providing insights into the leadership team’s capabilities, organisational culture, and dynamics.
- Workshops: Facilitating two team workshops to share findings, engage participants in discussions, and plan the way forward.
- Expert Consulting Team: Resourcing the project with a consulting team experienced in leadership and behavioural assessment, with deep technical knowledge in the telecommunications sector.
The Advisory Team's Impact Across Clients Through Survey Feedback
32% Increase in Self Awareness
Individuals’ awareness of motives, values, strengths and development needs
21% Increase in Motivation
Individuals’ motivation to apply learning, insight and further develop
27% Increase in Confidence
Individuals’ confidence in their abilities and impact as a leader
30% Increase in Role Clarity
Individuals’ clarity around success factors associated with their role
The Outcome
The assessment identified individual and collective development needs within the Divisional Management Team, revealing capability gaps that led to the redeployment of two team members and a global search to augment the leadership team.
The organisation was also redesigned from a silo-based model to a more integrated group model. One of the participants in the program ultimately became the CEO of the organisation.
