A workshop designed to build confident communication for impactful leadership in Indigenous public service settings.
The Brief
An Indigenous Public Service Provider, in collaboration with Future Leadership, launched a targeted Learning and Development Workshop to strengthen leadership and communication capabilities across its workforce.
The initiative aimed to align training offerings with their capability frameworks and deliver culturally responsive, high-impact learning experiences.
Improvement in Performance
Studies show that executives who receive coaching report a 70% improvement in work performance, according to the International Coaching Federation (ICF).
Lower Turnover Rate
Organisations with effective leadership development programs have a 30% lower turnover rate among employees, as leadership development fosters employee engagement and loyalty.
Reference: Harvard Business Review, "The Impact of Leadership Development on Employee Engagement" (2017)
Companies report Enhanced Leadership Skills
85% of companies report an improvement in leadership capabilities as a direct result of implementing leadership development programs, leading to better decision-making and team management.
Reference: Deloitte, "Global Human Capital Trends" (2019)
Higher Return on Investment (ROI)
Leadership development programs yield an average return on investment (ROI) of 6 times the cost of the program, reflecting the significant value they add to the organization.
Reference: Korn Ferry, "The Real ROI of Leadership Development" (2018)
The Process
The Confident Communicator workshop was crafted to build core communication skills.
Capability Mapping: Courses were carefully selected and mapped to the organisation’s capabilities, sub-categories, and proficiency levels. This ensured relevance and strategic alignment with the organisation’s workforce development goals.
Workshop Delivery: The workshop focused on storytelling, body language, and persuasive communication. Materials included tailored slide decks and facilitator guides.
Participant Engagement: Attendance was tracked, and feedback was collected via structured evaluation forms. Participants rated the sessions highly for relevance, engagement, and practical application.
Procurement and Governance: The initiative was underpinned by a formal RFQ process, ensuring providers met cultural competency and alignment standards.
The Advisory Team's Impact Across Clients Through Survey Feedback
32% Increase in Self Awareness
Individuals’ awareness of motives, values, strengths and development needs
21% Increase in Motivation
Individuals’ motivation to apply learning, insight and further develop
27% Increase in Confidence
Individuals’ confidence in their abilities and impact as a leader
30% Increase in Role Clarity
Individuals’ clarity around success factors associated with their role
The Outcome
The workshop was particularly impactful. Through an immersive session on storytelling, body language, and persuasive techniques, participants gained practical tools to enhance their presence and influence in professional settings.
Feedback, through an evaluation, indicated increased confidence in public speaking, clearer articulation of ideas, and improved interpersonal engagement.
Staff reported that they gained clarity on how training mapped to their roles and career progression.
Participants rated the training as valuable, well-facilitated, and directly applicable to their work. Many expressed interest in further sessions and recommended the program to peers.
