Driving Financial and Social Impact: Chief Commercial Officer at Major Housing Services Organisation
The Brief
In mid-2023, a prominent social services organisation reached out to Future Leadership to assist with the confidential recruitment of a Chief Commercial Officer (CCO).
The outgoing CCO was highly respected, and the organisation needed a successor who could effectively lead all commercial and investment aspects of the enterprise. With over 400 staff and a turnover exceeding $100 million, the organisation supports some of the most vulnerable members of the community, providing a range of services to help everyone thrive.
Candidate net Promote Score
Future Leadership combines truly personalised relationships with innovative technology solutions to ensure an approachable and efficient process for all our Net Promoter Score across clients, successful candidates and unsuccessful candidates is well above industry standard.
Candidates supported every year
We maintain genuine relationships with past candidates and continue to support them with leadership solutions long term, after they land their role.
Senior Women Appointed since 2002
Over half of the executive search assignments undertaken by our team have resulted in the appointment of outstanding female or LGBTQI+ leaders to high profile roles.
Candidate Retention Rate for 12 months since 2002
Our thorough briefing process and ability to engage passive candidates mean that we go to great lengths to find the right person for the role – long term!
The Process
A comprehensive briefing was conducted to outline the key responsibilities for the incoming Chief Commercial Officer. Future Leadership went to market through a targeted advertising campaign and strategic search.
The lead consultant conducted preliminary interviews with selected candidates who aligned with the role’s requirements. A shortlist of two candidates was presented, both of whom underwent psychometric assessments. The results were reviewed by Future Leadership’s in-house psychologist and discussed with the panel.
Two rounds of panel interviews were hosted by Future Leadership, and the successful candidate commenced the role in December 2023. The appointed CCO brought over 35 years of experience in finance and accounting, with a background spanning private practice, education, research, general business management, and the not-for-profit sectors, including social, affordable, and disability housing.
Emerging Capabilities
Accounting Standards
Expertise in applying and ensuring compliance with accounting standards, ensuring financial reporting is accurate, consistent, and transparent.
Managerial Finance
Skilled in managing an organisation’s financial activities, including budgeting, forecasting, and financial planning, to support strategic decision-making.
Financial Statements
Proficient in preparing and analysing financial statements, providing insights into an organisation’s financial health and performance.
Certified Public Accounting
Certified and experienced in public accounting, ensuring adherence to regulatory requirements and providing expert financial advice.
Management Accounting
Adept at using management accounting techniques to inform internal decision-making, including cost management, performance evaluation, and financial control.
The Outcome
The successful appointment of the Chief Commercial Officer ensured the continued strategic and operational success of the organisation. The new CCO’s extensive experience in finance and the not-for-profit sector positioned them to lead the organisation’s commercial and investment strategies effectively.
