Appointment of a decisive, values driven leader with strategic foresight to navigate complex challenges, inspire organisational growth, and drive impactful change in a rapidly evolving sector.
The Brief
Future Leadership was engaged by a leading national ombudsman service to conduct the search process for their new Ombudsman in February 2022. A detailed briefing discussion was held with the Chair and the selection subcommittee.
During this discussion, it was revealed that the organisation was facing workforce management challenges and that the energy sector was experiencing significant disruption and innovative change. The organisation aimed to continue building on its strengths in policy and advocacy, searching for a leader who could foster a positive culture, gain staff trust, and effectively navigate the rapid changes within the sector.
Candidate net Promote Score
Future Leadership combines truly personalised relationships with innovative technology solutions to ensure an approachable and efficient process for all our Net Promoter Score across clients, successful candidates and unsuccessful candidates is well above industry standard.
Candidates supported every year
We maintain genuine relationships with past candidates and continue to support them with leadership solutions long term, after they land their role.
Senior Women Appointed since 2002
Over half of the executive search assignments undertaken by our team have resulted in the appointment of outstanding female or LGBTQI+ leaders to high profile roles.
Candidate Retention Rate for 12 months since 2002
Our thorough briefing process and ability to engage passive candidates mean that we go to great lengths to find the right person for the role – long term!
The Process
A targeted national search and online campaign were conducted, focusing on high-calibre candidates with leadership experience in dispute resolution bodies, relevant not-for-profit organisations, regulatory agencies, related legal and community service organisations, as well as driven and growth-oriented second-in-command candidates.
From a longlist of nine candidates, six were shortlisted for the first round of panel interviews. After thorough discussions, it was decided that three finalists would proceed to a second round of panel interviews.
Emerging Capabilities
Dispute Resolution
This skill requires a deep understanding of legal frameworks and the ability to negotiate and find equitable solutions.
Leadership and Team Management
Guiding teams, fostering a positive work culture, and driving organisational goals.
Policy Development and Advocacy
The ability to develop, implement, and advocate for policies that align with organisational goals and regulatory requirements.
Regulatory Compliance
This skill involves staying informed about legal changes, implementing compliant practices, and advising on potential risks.
Stakeholder Engagement and Communication:
Building and maintaining relationships with key stakeholders, including government bodies, industry partners, and the public. This involves clear, transparent communication and the ability to advocate on behalf of the organisation or its clients.
The Outcome
One candidate emerged as the most compelling choice, bringing extensive experience as an ombudsman and consumer advocate. The panel was particularly impressed by this candidate’s motivation to lead the organisation, as well as their strategic thinking and deep insights into advocacy. With a strong background in executive and relevant board roles, the candidate held an excellent reputation within dispute settlement circles.
