Critical operational leadership role: drive performance within a culture of exceptional care
The Brief
This regional healthcare organisation engaged Future Leadership to assist in the recruitment of the General Manager to lead and manage the operations of their hospital in this key regional location, including the operations of two private hospitals. The role is responsible for ensuring the efficient provision of coordinated, safe, high quality health care in accordance with the organisation’s strategic direction, objectives, policies and plans.
Reporting to the Regional Chief Executive Officer, this is a highly visible position being the ‘voice’ and representative of organisation locally. The health care service sought an innovative and forward-thinking individual to play role in the broader aspects of health. As a member of the senior executive team, the General Manager is accountable for operational and financial performance and the continuous improvement of services in the Hospitals.
Candidate net Promote Score
Future Leadership combines truly personalised relationships with innovative technology solutions to ensure an approachable and efficient process for all our Net Promoter Score across clients, successful candidates and unsuccessful candidates is well above industry standard.
Candidates supported every year
We maintain genuine relationships with past candidates and continue to support them with leadership solutions long term, after they land their role.
Senior Women Appointed since 2002
Over half of the executive search assignments undertaken by our team have resulted in the appointment of outstanding female or LGBTQI+ leaders to high profile roles.
Candidate Retention Rate for 12 months since 2002
Our thorough briefing process and ability to engage passive candidates mean that we go to great lengths to find the right person for the role – long term!
The Process
The Future Leadership team, led by Liz Jones, held a detailed briefing process with the Regional Chief Executive Officer and Senior HR Business Partner which provided the framework for the Future Leadership search strategy.
Future Leadership identified the challenge of attraction and retention of clinicians to the area without there being a steady flow of people moving to to the region. As such, Future Leadership developed a national search process supported by online advertising to identify candidates possessing the key attributes required. The search process focussed on high calibre candidates with proven experience in health having worked in the hospital sector combined with strong commercial expertise.
Key steps included:
- Targeted Search and Talent Pooling: Future Leadership™ conducted a comprehensive search process targeting potential candidates within the sector.
- Comprehensive Shortlisting: The client was presented with a diverse short list of highly qualified candidates with exceptional experience.
- Panel Interviews and Strategic Presentation: The Future Leadership™ team worked closely with the client to complete panel interviews, plus full referencing and required probity checking to confirm an appointment.
Emerging Capabilities
Adaptability and Resilience
Demonstrating positivity, curiosity, resilience and the ability to pivot when confronted with change, pressure, adversity and disruption. Anticipates and enhances organisation’s capacity to respond quickly to strategic environmental, social and corporate challenges and opportunities.
Commercial Acumen
Provides a deep understanding of relevant industry, marketplace and business drivers as applicable to the organisation. Leverages the application of commercial tools and frameworks to manage opportunities, conflicts and trade-offs.
Culture and Engagement
Engages stakeholders inclusively with sensitivity and regard for diversity and facilitates a psychologically safe environment for social or cultural differences affecting behaviour.
Emotional Awareness
Understands own emotions and drivers and how they impact self and others. Manages self in challenging or high stress situations. Adjusts behaviour to respond to difference in others to achieve effective outcomes.
Stakeolder Relations
Establishes rapport with stakeholders, builds and sustains trusted and collaborative relationships. Identifies and draws on relevant and diverse perspectives and integrates them to support productive interactions.
Critical Thinking
Gathers and examines different data points, testing for assumptions and gaps in logic; reframes problems and presents well-reasoned insights considering diverse perspectives. Analyses, interprets and objectively evaluates information enabling judgements.
The Outcome
Reference checking was conducted on the final two candidates prior to an appointment being confirmed. The successful appointee presented with extensive senior executive experience gained across private hospitals, aged care and rehab hospitals. The panel were impressed with their experience in strategic planning, team building, change management and stakeholder management, along with their work to assist VMO’s build highly successful practices in rural settings.
