Modular Leadership Development Enhances Capabilities Across All Levels for Rail Operator

The Brief

A leading rail transport operator, with over 6,700 employees, was seeking to transform its leadership capabilities as part of a broader leadership transformation strategy.

The organisation aimed to design and deliver modular learning programs tailored for Frontline, Middle, and Senior Leaders to enhance their leadership skills and improve key performance indicators (KPIs) that directly impact passenger experience and support ongoing rail transformation efforts.

The Process

Future Leadership created customised learning solutions through a collaborative co-design approach with the client. Using up-to-date and evidence-based leadership science, the learning modules were designed with experiential and skill development activities that embedded learning into everyday work.

• Modular Design:
  The program offered leaders the flexibility to self-select modules based on their career development needs and aspirations. Real-life examples and case studies specific to the organisation were woven into the modules to ensure the learning was relevant and immediately applicable.
• Adult Learning Principles:
  The program employed adult learning principles such as Learn – Reflect – Apply (10-20-70), enabling ongoing evaluation, review, and adjustment in partnership with the client.
• Learning Campaigns:
  A series of learning campaigns were launched to drive demand and create a culture of continuous learning. Full-day immersive experiences were designed for all three levels of management, with clear mastery and learning outcomes that built upon each other across the levels.
• Topics Covered:
  Module topics included Emotional Intelligence, Difficult Conversations, Influencing & Negotiation, Stakeholder Engagement, Growth Mindset, Coaching, Customer-Centricity, Prioritising & Time Management, and Embracing and Leading Change.

The Outcome

The program received data from 420 participants across 15 full-day modules, showing a significant measurable impact on the organisation’s crucial metrics of confidence and commitment at all three leadership levels.

The ongoing success of the program has led to the design and rollout of additional modules and a 12-month learning strategy that includes re-releasing the initial modules for a new cohort of participants.