Establishment of the Customer Transformation Unit
The Brief
A local Council engaged Future Leadership to assist in the recruitment of multiple roles for the newly created Customer Transformation Unit.
The unit was established to transform the customer experience for their valued community and will connect customer, strategy and business improvement to meet community expectations now and into the future.
Candidate net Promote Score
Future Leadership combines truly personalised relationships with innovative technology solutions to ensure an approachable and efficient process for all our Net Promoter Score across clients, successful candidates and unsuccessful candidates is well above industry standard.
Candidates supported every year
We maintain genuine relationships with past candidates and continue to support them with leadership solutions long term, after they land their role.
Senior Women Appointed since 2002
Over half of the executive search assignments undertaken by our team have resulted in the appointment of outstanding female or LGBTQI+ leaders to high profile roles.
Candidate Retention Rate for 12 months since 2002
Our thorough briefing process and ability to engage passive candidates mean that we go to great lengths to find the right person for the role – long term!
The Process
A detailed briefing was conducted with the Director, Corporate Strategy and Business Improvement to clearly outline the required competencies and attributes of the ideal candidates for the four roles.
The Future Leadership team planned a confidential search strategy and conducted an extensive targeted search. A timeline was structured to meet the needs of the organisation while ensuring a quality candidate pool was identified.
Future Leadership provided a diverse list of candidates for consideration, bringing a mix of experience from both public and private sectors.
The Outcome
The local council were extremely happy with the quality of the candidates presented for the positions and confirmed the appointment of five candidates from this process. With one candidate being an additional appointment.
- Manager Customer & Transformation
- Customer Experience Manager
- Team Leader Corporate Performance
- Team Leader Service Improvement
- Team Leader Data Excellence
