Exciting position pivotal in determining future success and assist with growing the organisation with a long history of providing residential and community services for older Australians in Victoria and Tasmania.
The Brief
Our client sought the support of Future Leadership to appoint a Chief Operating Officer, to work closely with the Chief Executive Officer to help develop the new strategy and be responsible for the overall leadership and management of Home Care and Retirement Living services across the organisation. The roles aim was to deliver enhanced services, compliance with quality and regulatory standards and sustained financial performance. Our client was looking for someone with operational experience in business transformation, modelling and integration. The ideal candidate was to possess a strong strategic mindset, well-developed conceptual and analytical skills, and a strong record of achieving outcomes.
During a detailed briefing meeting, it was identified the ideal candidate would present with a proactive leadership style and demonstrate operational experience in business transformation, modelling and integration. With experience in a highly regulated environment such as Home Care or Health, the appointee would also demonstrate credibility, sector knowledge and the ability to make an immediate impact along with possessing a strong strategic mindset, well developed conceptual and analytical skills, and a strong record of achieving outcomes. The ideal incumbent would present with highly effective interpersonal and influencing skills, the ability to build and lead high performing teams, improve customer experience and develop strong relationships with multiple stakeholders will be key to success in this position.
Candidate net Promote Score
Future Leadership combines truly personalised relationships with innovative technology solutions to ensure an approachable and efficient process for all our Net Promoter Score across clients, successful candidates and unsuccessful candidates is well above industry standard.
Candidates supported every year
We maintain genuine relationships with past candidates and continue to support them with leadership solutions long term, after they land their role.
Senior Women Appointed since 2002
Over half of the executive search assignments undertaken by our team have resulted in the appointment of outstanding female or LGBTQI+ leaders to high profile roles.
Candidate Retention Rate for 12 months since 2002
Our thorough briefing process and ability to engage passive candidates mean that we go to great lengths to find the right person for the role – long term!
The Process
The search was led by Future Leadership consultants, who approached senior leaders in aged care and home care organisations across Australia.
This targeted approach was supported by online advertising. Following the initial briefing provided by the CEO, thorough research was conducted by the Future Leadership team. The focus of the research was on high calibre candidates with relevant experience gained in aged care, health, disability and closely aligned organisations. The Future Leadership team conducted comprehensive interviews with a range of candidates which led to a shortlist of candidates being presented to the selection panel for discussion.
Key steps included:
- Targeted Search and Talent Pooling: Future Leadership™ conducted a comprehensive search process targeting potential candidates within the sector.
- Comprehensive Shortlisting: The client was presented with a short list of highly qualified candidates with exceptional experience.
- Panel Interviews and Strategic Presentation: The Future Leadership™ team worked closely with the client to complete panel interviews, plus full referencing and required probity checking to confirm an appointment.
