Tailored Leadership Capability Appraisals Enhance Development and Performance at Leading Community Services Organisation
The Brief
In 2023, Future Leadership was privileged to partner with a prominent community services organisation in New South Wales to conduct leadership capability appraisals for their senior leadership team.
This initiative aimed to provide a positive developmental experience for individuals and contribute to leadership and reflective practices that would support the development of a high-performance culture within the organisation.
Improvement in Performance
Studies show that executives who receive coaching report a 70% improvement in work performance, according to the International Coaching Federation (ICF).
Increase in Employee Retention Rates
Companies that offer coaching and transition programs during restructuring or layoffs see a 60% increase in employee retention rates, as reported by the Human Capital Institute (HCI).
Faster Reemployment
Outplacement services and career transition coaching can reduce the time it takes for displaced employees to find new jobs by 50%, according to a study by RiseSmart.
Higher Return on Investment (ROI)
The ICF reports that companies receive an average return of A$11.85 for every dollar invested in executive coaching.
The Process
Understanding the subtleties of relationships and organisational context was critical to the success of this project. Future Leadership co-designed a customised appraisal methodology with the organisation, which included:
- 360° Face-to-Face Interviews:
Conducted with managers, peers, and direct reports to gain a comprehensive understanding of individual leadership capabilities. - 360° Future Leadership Capability Assessments:
Completed by managers, peers, direct reports, and indirect reports to evaluate leadership skills across multiple perspectives. - Self-Reflective Career Path Interviews:
These interviews explored individuals’ professional learnings, experience, and self-awareness, contributing to their development journey. - Comprehensive Individual Reports:
Detailed reports highlighting individual strengths, opportunities, and an assessment of leadership capabilities as below level, at level, or exceeding level. - Presentation of Leadership Strengths and Development Areas:
Feedback was provided to the General Manager to support leadership development planning, organisational culture, and the achievement of strategic goals. - Individual Debriefs and Facilitated Triad Conversations:
In these sessions, a Future Leadership Psychologist, the individual, and their manager explored next steps in the individual’s development journey.
Future Leadership's Average Participant Indices Across Capability Assessment Clients
43% Increase in Self Awareness
Individuals’ awareness of motives, values, strengths and development needs
27% Increase in Motivation
Individuals’ motivation to apply learning, insight and further develop
29% Increase in Confidence
Individuals’ confidence in their abilities and impact as a leader
32% Increase in Role Clarity
Individuals’ clarity around success factors associated with their role
The Outcome
The client was exceptionally satisfied with the rapport our consultants built with team members across the organisation, which engendered trust, psychological safety, and radical candour.
Future Leadership’s ability to tailor our rigorous and evidence-based solution to meet client needs was a key differentiator, as was our respectful and reflective report-writing and debriefing style. The success of this initiative has led to an ongoing partnership with the organisation for continued leadership assessment and development programs.
