Purpose driven and faith-based organisation working across Victoria, Tasmania and South Australia, providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.
The Brief
Having built a strong relationship built from previous Executive Searches such as Chief Information Officer and General Manager Quality, Practice and Performance, this organisation reached out to Future Leadership to continue this partnership and conduct their new vacancy of Chief Operating Officer. This role would oversee services across multiple states, supporting a focus of continuous improvement of a world class operational service experience and safety-first culture via the nurturing of a high-performance philosophy across all teams. The incoming COO would be a member of the executive leadership team and will offer leadership into the design, delivery and activation of requirements to support and deliver care across a broad portfolio of operations.
Reporting to the CEO, the COO oversees services across multiple states, supporting a focus of continuous improvement of a world class operational service experience and safety-first culture via the nurturing of a high-performance philosophy across all teams. As a member of the executive leadership team the COO would offer leadership into the design, delivery and activation of requirements to support and deliver care across our broad portfolio of operations.
Candidate net Promote Score
Future Leadership combines truly personalised relationships with innovative technology solutions to ensure an approachable and efficient process for all our Net Promoter Score across clients, successful candidates and unsuccessful candidates is well above industry standard.
Candidates supported every year
We maintain genuine relationships with past candidates and continue to support them with leadership solutions long term, after they land their role.
Senior Women Appointed since 2002
Over half of the executive search assignments undertaken by our team have resulted in the appointment of outstanding female or LGBTQI+ leaders to high profile roles.
Candidate Retention Rate for 12 months since 2002
Our thorough briefing process and ability to engage passive candidates mean that we go to great lengths to find the right person for the role – long term!
The Process
The search was led by Future Leadership consultants, who approached senior leaders in disability, aged care, and home care organisations across Australia.
This targeted approach was supported by online advertising. It was identified to be essential for the successful incumbent to be an experienced, strategic executive who is inspirational, inclusive, collaborative and driven by the organisations mission. The scope for impact in this role is significant and required a leader who was experienced working at an enterprise level and translating and clarifying strategic vision.
Following the initial briefing provided by the CEO and the Executive Director, People & Culture, thorough research was conducted by the Future Leadership team. The focus of the research was on high calibre candidates with relevant experience gained in aged care, health, disability, FACS and closely aligned organisations. The Future Leadership team conducted comprehensive interviews with a range of candidates which led to a shortlist of candidates being presented to the selection panel for discussion.
