Coaching Circles Empower People & Culture Team at a Regional Public Transport Operator in Victoria
The Brief
A regional public transport operator in Victoria was undergoing transformative change and restructuring, particularly within its People and Culture (P&C) team.
As roles and responsibilities were elevated, there was a need to empower the P&C team with enhanced skills and capabilities to add more value while leading and operating more strategically.
Improvement in Performance
Studies show that executives who receive coaching report a 70% improvement in work performance, according to the International Coaching Federation (ICF).
Increase in Employee Retention Rates
Companies that offer coaching and transition programs during restructuring or layoffs see a 60% increase in employee retention rates, as reported by the Human Capital Institute (HCI).
Faster Reemployment
Outplacement services and career transition coaching can reduce the time it takes for displaced employees to find new jobs by 50%, according to a study by RiseSmart.
Higher Return on Investment (ROI)
The ICF reports that companies receive an average return of A$11.85 for every dollar invested in executive coaching.
The Process
Future Leadership recommended a solution that included psychometric assessments and debriefs, followed by a series of coaching circles combined with individual one-on-one coaching.
The objective was to upskill the P&C team, building their confidence to lead and influence more strategically within the organisation.
The coaching circles focused on the following areas:
- Building emotional intelligence and self-awareness
- Building a personal brand and becoming a Trusted Adviser
- Managing stakeholders, influencing skills, and delegating
- Enterprise Leadership
- Personal balance and wellbeing
Emerging Leadership Capabilities
43% Increase in Self Awareness
Individuals’ awareness of motives, values, strengths and development needs
27% Increase in Motivation
Individuals’ motivation to apply learning, insight and further develop
29% Increase in Confidence
Individuals’ confidence in their abilities and impact as a leader
32% Increase in Role Clarity
Individuals’ clarity around success factors associated with their role
The Outcome
Participants thoroughly enjoyed the sessions, learning new ways of thinking and leading within the organisation, which built their confidence and credibility.
Team dynamics also improved as new connections were formed, communication was enhanced, and silos were broken down while working together on projects.
Client Testimonials:
“I found the combination of personal and group sessions invaluable to my learning and development. I also believe it gave us as a team a greater understanding of each other”
– Head of People Services – Operations
“June is an absolute legend! She has changed my way of thinking, helped me to identify blind spots, and was such a breath of fresh air to our department.”
– Head of Work Force Systems
