Chief Executive Officer to lead an iconic consumer-centred services organisation and shape growth
The Brief
With a history dating back more than 100 years and a reputation of being a national leader in the delivery of wide-ranging and high-quality services for people with disability, a disability services agency approached Future Leadership in November 2020 to assist in the search of their next CEO.
Key priorities for the organisation included improved service delivery and easy access to its customers; growth in new and existing markets; maintaining and evolving a strong brand and reputation; maintaining quality and safety and developing an engaged, customer focused, responsive workforce. The executive team were also in the process of developing the new strategic plan to shape the future growth and success of the organisation.
Candidate net Promote Score
Future Leadership combines truly personalised relationships with innovative technology solutions to ensure an approachable and efficient process for all our Net Promoter Score across clients, successful candidates and unsuccessful candidates is well above industry standard.
Candidates supported every year
We maintain genuine relationships with past candidates and continue to support them with leadership solutions long term, after they land their role.
Senior Women Appointed since 2002
Over half of the executive search assignments undertaken by our team have resulted in the appointment of outstanding female or LGBTQI+ leaders to high profile roles.
Candidate Retention Rate for 12 months since 2002
Our thorough briefing process and ability to engage passive candidates mean that we go to great lengths to find the right person for the role – long term!
The Process
Following the initial briefing provided by the Chair of the Board and Executive Director People & Culture, we commenced the executive search utilising our known networks and sources from relevant searches to ascertain either their interest in the role or obtain their qualified recommendations.
The search process was supported by an online and print media advertising campaign in The Saturday Age and The Australian newspapers. Following initial calibrations with Yooralla on the candidate field we undertook extensive candidate assessment and interviews. A Longlist Report was presented to the selection committee on seven qualified candidates across the not for profit, public and private sectors, with five chosen for first round panel interview.
Emerging Capabilities
Governance and Compliance
Establishes, champions, and measures the effectiveness of an organisation’s regulatory and reporting systems.
Adaptability and Resilience
Demonstrates positivity, curiosity, and the ability to pivot when confronted with change, pressure, adversity, and disruption.
Stakeholder Relations
Builds and sustains trusted relationships, integrating diverse perspectives to support productive interactions.
Strategy and Purpose
This skill refers to overseeing multiple related projects that contribute to a larger strategic goal. It includes coordinating project teams, managing resources, tracking progress, and ensuring that each project aligns with the overall program objectives and delivers value to the organisation.
Culture and Engagement
Fosters a positive culture, creating a sense of belonging and inclusiveness within the organisation.
The Outcome
Following an extensive assessment and interview process, a candidate from a relevant government department was appointed.
They previously held the role of Deputy Secretary and brought over 25 years’ experience in health and human services, in both direct service delivery and management. Of critical importance, they were selected because of their strong reputation and profile and ability to engage with stakeholders across the government, industry, and the community. In their role as CEO, they are responsible for leading the organisation’s next phase of growth through its new strategic plan and ongoing commitment to operational excellence.
