Driving Growth and Innovation: New Chief Executive Officer at Leading Software and Services Provider
The Brief
A specialist software and services provider in the alternate banking and financial services industry was seeking a new Chief Executive Officer (CEO) who could balance the interests of multiple stakeholders, navigate unique regulatory requirements, and lead through fast-moving technological changes.
The organisation required a CEO with significant experience in relevant sectors, as well as someone who aligned with the company’s values and was capable of handling complex stakeholder environments.
Candidate net Promote Score
Future Leadership combines truly personalised relationships with innovative technology solutions to ensure an approachable and efficient process for all our Net Promoter Score across clients, successful candidates and unsuccessful candidates is well above industry standard.
Candidates supported every year
We maintain genuine relationships with past candidates and continue to support them with leadership solutions long term, after they land their role.
Senior Women Appointed since 2002
Over half of the executive search assignments undertaken by our team have resulted in the appointment of outstanding female or LGBTQI+ leaders to high profile roles.
Candidate Retention Rate for 12 months since 2002
Our thorough briefing process and ability to engage passive candidates mean that we go to great lengths to find the right person for the role – long term!
The Process
Future Leadership conducted a thorough sourcing process via networks and research into relevant banking and financial services leaders across Australia.
Advocacy was a key aspect, as some high-quality candidates were not familiar with the organisation. The search focused on candidates with experience in banking systems, collaborative capabilities, commercial acumen, and experience working with boards. Willingness to relocate to Adelaide, where the company is based, was also a consideration.
Emerging Capabilities
CE marking
Understanding of CE marking requirements for products, ensuring they meet European safety, health, and environmental protection standards.
Product Compliance
Ensure products meet all regulations and standards applicable in specific markets, understanding legal stipulations, safety norms, and industry standards to avoid legal and regulatory issues.
CEO/CFO Certification
The capability to endorse and validate the accuracy of an organisation's financial statements and compliance with regulatory requirements, critical for maintaining transparency and accountability in financial reporting.
Trade Compliance
Managing import and export processes, understanding tariff codes, and ensuring compliance with global trade regulations to facilitate smooth and lawful international transactions.
CSPO
Skilled in leading agile product development by defining product visions, managing product backlogs, and ensuring maximum value delivery to stakeholders in Scrum teams.
The Outcome
A shortlist of candidates was developed, with the top two candidates proceeding through multiple client meetings.
Following a thorough assessment process, the Board appointed a highly experienced leader with a background in both cybersecurity and digital services. The new CEO is expected to drive growth and innovation, continuing the organisation’s focus on enhancing the financial wellbeing of over a million Australians.
