Targeted Leadership Masterclasses Enhance Capabilities Across Key Leadership Areas at a Values-Based Australian Bank
The Brief
A values-based bank in Australia, known for its commitment to positive economic, social, environmental, and cultural impact, sought to build on its Leadership Capability Framework.
After reviewing qualitative feedback from a Coaching Circles Evaluation Report, the bank identified ongoing learning needs and partnered with Future Leadership to develop and deliver a series of 90-minute Leadership Masterclasses. These masterclasses aimed to address key areas of leadership that would benefit employees across various functions, building on but not limited to participants of the previous Coaching Circles.
Improvement in Performance
Studies show that executives who receive coaching report a 70% improvement in work performance, according to the International Coaching Federation (ICF).
Lower Turnover Rate
Organisations with effective leadership development programs have a 30% lower turnover rate among employees, as leadership development fosters employee engagement and loyalty.
Reference: Harvard Business Review, "The Impact of Leadership Development on Employee Engagement" (2017)
Companies report Enhanced Leadership Skills
85% of companies report an improvement in leadership capabilities as a direct result of implementing leadership development programs, leading to better decision-making and team management.
Reference: Deloitte, "Global Human Capital Trends" (2019)
Higher Return on Investment (ROI)
Leadership development programs yield an average return on investment (ROI) of 6 times the cost of the program, reflecting the significant value they add to the organization.
Reference: Korn Ferry, "The Real ROI of Leadership Development" (2018)
The Process
Future Leadership collaborated with the client to design and deliver five targeted masterclasses. The topics were selected based on the specific needs identified through feedback and included:
- Influencing for Impact: Understanding the psychology of influence, including power and status, effective influencing tactics, and strategies for dealing with resistant stakeholders.
- Building Psychological Safety: Exploring the importance of psychological safety, how to measure it, and how to create it through team practices and rituals.
- Giving and Receiving Feedback: Applying models like SARA and SCARF to understand reactions to feedback and to set up successful feedback conversations.
- Leader as Coach to Develop Teams: Introducing the GROW model and different coaching styles to enhance team development.
- Leadership Mindsets to Navigate Complexity and Change: Understanding critical leadership mindsets that unlock curiosity and adaptability in complex environments.
The Advisory Team's Impact Across Clients Through Survey Feedback
32% Increase in Self Awareness
Individuals’ awareness of motives, values, strengths and development needs
21% Increase in Motivation
Individuals’ motivation to apply learning, insight and further develop
27% Increase in Confidence
Individuals’ confidence in their abilities and impact as a leader
30% Increase in Role Clarity
Individuals’ clarity around success factors associated with their role
The Outcome
The masterclasses were well-received, particularly by the Finance team, who gained valuable insights into the areas they needed to focus on when communicating with the wider organisation.
The success of these sessions led to requests for Future Leadership to run similar sessions with other functions within the bank.
Everyone has been talking about what a wonderful presenter you are. I’m not surprised but well done. We are lucky to have you."
