Strategic Accountability Mapping Strengthens Leadership Structure and Decision-Making at Leading Real Estate Firm
The Brief
A rapidly growing real estate company, having experienced significant expansion over the last 15 years, engaged Future Leadership to support the development of a leadership structure that would be less reliant on its founder.
The company needed to clarify accountabilities and interdependencies between roles to increase role clarity, enhance decision-making authority, and ultimately support productivity and business performance.
Improved Employee Engagement
Companies that undergo successful organisational transformation experience a 30% increase in employee engagement. Engaged employees are more productive, less likely to leave, and contribute to a positive workplace culture.
Reference: McKinsey & Company, "The People Power of Transformations" (2018)
Financial
Organisations that successfully implement transformation initiatives see an average 25% improvement in their financial performance, including revenue growth and profitability.
Reference: BCG, "The Role of Leadership in Transformation" (2020)
Return on Investment (ROI)
Transformation projects with effective change management practices are six times more likely to meet their objectives and achieve a 143% return on investment (ROI).
Reference: Prosci, "Best Practices in Change Management" (2019)
Reduced Time to Market
Organisations that undergo successful digital transformation reduce their time to market by 20-50%, allowing them to bring products and services to customers faster and stay competitive in rapidly changing markets.
Reference: Deloitte, "Digital Transformation: A Roadmap for Billion-Dollar Organizations" (2021)
The Process
Future Leadership recommended and implemented a comprehensive accountability mapping process that included the following steps:
- Stakeholder Interviews:
Conducting interviews with key stakeholders and reviewing role descriptions to understand key responsibilities, role interdependencies, and decision-making accountabilities per role. - Workshops:
Facilitating two workshops with the leadership team:- Workshop 1: Outlining the process of accountability mapping, the principles and rules to follow, and key themes that emerged from the interviews.
- Workshop 2: Completing the accountability mapping process so that each role and function represented on the leadership team had a set of accompanying accountabilities and delegations.
- Organisational Structure Review:
Reviewing and refining the organisational structure in light of the final accountability map. - Embedding Accountability:
Supporting the leadership team with embedding the accountability map by exploring the operating rhythm of the team, including regular meetings, reviews, and decision-making processes.
The Advisory Team's Impact Across Clients Through Survey Feedback
32% Increase in Self Awareness
Individuals’ awareness of motives, values, strengths and development needs
21% Increase in Motivation
Individuals’ motivation to apply learning, insight and further develop
27% Increase in Confidence
Individuals’ confidence in their abilities and impact as a leader
30% Increase in Role Clarity
Individuals’ clarity around success factors associated with their role
The Outcome
This project was completed just as COVID-19 began to impact businesses in Victoria in March 2020.
The accountability map ensured that the executive team was equipped to understand their roles and responsibilities as leaders during an especially challenging time when the organisation needed strong leadership the most. The structured approach to accountability mapping significantly enhanced clarity and decision-making across the leadership team, positioning the company for continued success during and beyond the pandemic.
Thank you! This was a great session, very valuable and the presentation on cybersecurity was excellent."
