
Capability framework transformation and 360 assessment review for a transport organisation. Defining leadership excellence for future growth.

The Brief
A transport organisation engaged Future Leadership to review and redesign its leadership capability framework and 360-degree assessment tool.
The objective was to define effective leadership behaviours, align capabilities with organisational goals, and support leadership development through meaningful feedback mechanisms.
Improved Employee Engagement
Companies that undergo successful organisational transformation experience a 30% increase in employee engagement. Engaged employees are more productive, less likely to leave, and contribute to a positive workplace culture.
Reference: McKinsey & Company, "The People Power of Transformations" (2018)
Financial
Organisations that successfully implement transformation initiatives see an average 25% improvement in their financial performance, including revenue growth and profitability.
Reference: BCG, "The Role of Leadership in Transformation" (2020)
Return on Investment (ROI)
Transformation projects with effective change management practices are six times more likely to meet their objectives and achieve a 143% return on investment (ROI).
Reference: Prosci, "Best Practices in Change Management" (2019)
Reduced Time to Market
Organisations that undergo successful digital transformation reduce their time to market by 20-50%, allowing them to bring products and services to customers faster and stay competitive in rapidly changing markets.
Reference: Deloitte, "Digital Transformation: A Roadmap for Billion-Dollar Organizations" (2021)
The Process
Future Leadership implemented a structured approach to deliver the transformation:
- Desktop review: Built on previous review work to consolidate relevant inputs for the capability framework.
- Stakeholder consultation: Engaged key stakeholders to validate capability design principles and framework architecture.
- Framework design:
- Developed high-level capability framework structure with titles, definitions, and elements.
- Created detailed capability descriptors with behavioural indicators for different leadership levels.
- 360 assessment review: Redesigned the assessment tool to measure capabilities effectively and provide actionable insights for leadership development.
The Advisory Team's Impact Across Clients Through Survey Feedback
32% Increase in Self Awareness
Individuals’ awareness of motives, values, strengths and development needs
21% Increase in Motivation
Individuals’ motivation to apply learning, insight and further develop
27% Increase in Confidence
Individuals’ confidence in their abilities and impact as a leader
30% Increase in Role Clarity
Individuals’ clarity around success factors associated with their role
The Outcome
The final capability framework clearly defines leadership capabilities, supported by detailed behavioural descriptors at each level.
The redesigned 360 assessment tool enhances leadership development through meaningful feedback and performance insights. This transformation has strengthened leadership alignment with organisational strategy, driving continuous improvement and leadership excellence across the transport organisation.