Transformation

Transforming Capability Framework & 360 Assessment for a Transport Organisation

Date Posted:3 February 2025
Consultant:Dr Marcele De Sanctis

Capability framework transformation and 360 assessment review for a transport organisation. Defining leadership excellence for future growth.

 

Regional Transport

The Brief

A transport organisation engaged Future Leadership to review and redesign its leadership capability framework and 360-degree assessment tool.

The objective was to define effective leadership behaviours, align capabilities with organisational goals, and support leadership development through meaningful feedback mechanisms.

30%30%

Improved Employee Engagement

Companies that undergo successful organisational transformation experience a 30% increase in employee engagement. Engaged employees are more productive, less likely to leave, and contribute to a positive workplace culture.

Reference: McKinsey & Company, "The People Power of Transformations" (2018)

25%25%

Financial

Organisations that successfully implement transformation initiatives see an average 25% improvement in their financial performance, including revenue growth and profitability.

Reference: BCG, "The Role of Leadership in Transformation" (2020)

143%143%

Return on Investment (ROI)

Transformation projects with effective change management practices are six times more likely to meet their objectives and achieve a 143% return on investment (ROI).

Reference: Prosci, "Best Practices in Change Management" (2019)

20-50%20-50%

Reduced Time to Market

Organisations that undergo successful digital transformation reduce their time to market by 20-50%, allowing them to bring products and services to customers faster and stay competitive in rapidly changing markets.

Reference: Deloitte, "Digital Transformation: A Roadmap for Billion-Dollar Organizations" (2021)

The Process

Future Leadership implemented a structured approach to deliver the transformation:

  1. Desktop review: Built on previous review work to consolidate relevant inputs for the capability framework.
  2. Stakeholder consultation: Engaged key stakeholders to validate capability design principles and framework architecture.
  3. Framework design:
    • Developed high-level capability framework structure with titles, definitions, and elements.
    • Created detailed capability descriptors with behavioural indicators for different leadership levels.
  4. 360 assessment review: Redesigned the assessment tool to measure capabilities effectively and provide actionable insights for leadership development.

The Advisory Team's Impact Across Clients Through Survey Feedback

32% Increase in Self Awareness

Individuals’ awareness of motives, values, strengths and development needs

21% Increase in Motivation

Individuals’ motivation to apply learning, insight and further develop

27% Increase in Confidence

Individuals’ confidence in their abilities and impact as a leader

30% Increase in Role Clarity

Individuals’ clarity around success factors associated with their role

The Outcome

The final capability framework clearly defines leadership capabilities, supported by detailed behavioural descriptors at each level.

The redesigned 360 assessment tool enhances leadership development through meaningful feedback and performance insights. This transformation has strengthened leadership alignment with organisational strategy, driving continuous improvement and leadership excellence across the transport organisation.

Consultant

Dr Marcele De Sanctis

Managing Partner View Profile
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