
Transforming capabilities with a capability framework design called success factors for a local government organisation. Aligning behaviours, culture, and performance.

The Brief
A local government organisation sought to define capabilities that contribute to success for leaders and employees.
Although existing values and organisational capabilities were present, these were not well embedded within HR and talent systems. Future Leadership was engaged to develop and implement a success factors framework to address this gap and support culture transformation.
Improved Employee Engagement
Companies that undergo successful organisational transformation experience a 30% increase in employee engagement. Engaged employees are more productive, less likely to leave, and contribute to a positive workplace culture.
Reference: McKinsey & Company, "The People Power of Transformations" (2018)
Financial
Organisations that successfully implement transformation initiatives see an average 25% improvement in their financial performance, including revenue growth and profitability.
Reference: BCG, "The Role of Leadership in Transformation" (2020)
Return on Investment (ROI)
Transformation projects with effective change management practices are six times more likely to meet their objectives and achieve a 143% return on investment (ROI).
Reference: Prosci, "Best Practices in Change Management" (2019)
Reduced Time to Market
Organisations that undergo successful digital transformation reduce their time to market by 20-50%, allowing them to bring products and services to customers faster and stay competitive in rapidly changing markets.
Reference: Deloitte, "Digital Transformation: A Roadmap for Billion-Dollar Organizations" (2021)
The Process
Future Leadership employed a comprehensive methodology to develop and embed the framework:
- Project planning and consultation: Reviewed organisational documents, including strategy plans, operating plans, and position descriptions.
- Stakeholder engagement: Conducted HR workshops and interviews to co-design six success factors with descriptors and behavioural indicators.
- Implementation support:
- Reviewed position description templates.
- Created manager guides for using success factors in HR processes.
- Developed behaviour-based interview questions aligned with the framework.
- Supported the creation of licensed content for online recruitment training.
The Advisory Team's Impact Across Clients Through Survey Feedback
32% Increase in Self Awareness
Individuals’ awareness of motives, values, strengths and development needs
21% Increase in Motivation
Individuals’ motivation to apply learning, insight and further develop
27% Increase in Confidence
Individuals’ confidence in their abilities and impact as a leader
30% Increase in Role Clarity
Individuals’ clarity around success factors associated with their role
The Outcome
The success factors framework is now embedded within the organisation’s operational planning, position descriptions, and recruitment processes.
This transformation provides a common foundation for talent management and culture change, ensuring alignment with strategic goals. Feedback highlights its clarity, practicality, and ability to drive improved organisational performance.