Strategic Redesign of Employee Recognition Program for Major Infrastructure Organisation
The Brief
Recognition has always played an important role in the client’s culture, and as such, the client identified an opportunity to redesign their outgrown recognition program (ThanksTU). The client partnered with Future Leadership to reimagine employee recognition to:
- Enhance employee engagement and sense of belonging,
- Drive alignment to the client’s purpose, strategy, and values,
- Enable recognition that is meaningful, equitable, and motivational,
- Create an ecosystem that supports recognition at all levels, and
- Automate existing approaches to reduce administrative burden.
The client was seeking a strategic report that captured the current state and provided recommendations for a future state of recognition across their organisation.
Improved Employee Engagement
Companies that undergo successful organisational transformation experience a 30% increase in employee engagement. Engaged employees are more productive, less likely to leave, and contribute to a positive workplace culture.
Reference: McKinsey & Company, "The People Power of Transformations" (2018)
Financial
Organisations that successfully implement transformation initiatives see an average 25% improvement in their financial performance, including revenue growth and profitability.
Reference: BCG, "The Role of Leadership in Transformation" (2020)
Return on Investment (ROI)
Transformation projects with effective change management practices are six times more likely to meet their objectives and achieve a 143% return on investment (ROI).
Reference: Prosci, "Best Practices in Change Management" (2019)
Reduced Time to Market
Organisations that undergo successful digital transformation reduce their time to market by 20-50%, allowing them to bring products and services to customers faster and stay competitive in rapidly changing markets.
Reference: Deloitte, "Digital Transformation: A Roadmap for Billion-Dollar Organizations" (2021)
The Process
Future Leadership designed a solution that included the:
- Development of design principles for recognition,
- Identification of drivers, benefits, and impact of recognition at the client,
- Consultations and interviews with various stakeholders to understand the current state of recognition across the client,
- Market scan of best practice recognition principles,
- Development of a strategic report that included the business case for changes to the current ThanksTU program and optionality for recognition going forward.
Proposed Recommendations:
Phase 1:
- Reignite existing approaches and processes for recognition
- Develop a communications campaign and highlight the need for and mechanisms of recognition
Phase 2a:
- Reinstate quarterly and annual awards but align to the client’s refreshed values
Phase 2b:
- Implement a scalable recognition platform that is integrated with Workday
- Personalise optionality for the client’s recognition
The Advisory Team's Impact Across Clients Through Survey Feedback
32% Increase in Self Awareness
Individuals’ awareness of motives, values, strengths and development needs
21% Increase in Motivation
Individuals’ motivation to apply learning, insight and further develop
27% Increase in Confidence
Individuals’ confidence in their abilities and impact as a leader
30% Increase in Role Clarity
Individuals’ clarity around success factors associated with their role
The Outcome
Future Leadership’s final strategic report provided a foundation and recommendation for the client’s future state of recognition.
As the client continues the work to refresh their purpose and values, the recommendations will continue to be refined.
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