Transforming Leadership Mindset and Team Dynamics for a Leading Health Insurance Organisation
The Brief
A major health insurance organisation sought to enhance the leadership performance and cohesion of its executive team by fostering an Enterprise Leadership Mindset. The program aimed to strengthen team chemistry, build trust, and create a culture of open communication. Specifically, the leadership team was encouraged to embrace bold conversations, address critical issues with respect, and drive performance aligned with organisational goals.
Partnering with Future Leadership™, the organisation launched the We Will program—a comprehensive initiative tailored to enhance leadership effectiveness, improve strategic collaboration, and drive organisational cohesion among the executive leadership team.
Improved Employee Engagement
Companies that undergo successful organisational transformation experience a 30% increase in employee engagement. Engaged employees are more productive, less likely to leave, and contribute to a positive workplace culture.
Reference: McKinsey & Company, "The People Power of Transformations" (2018)
Financial
Organisations that successfully implement transformation initiatives see an average 25% improvement in their financial performance, including revenue growth and profitability.
Reference: BCG, "The Role of Leadership in Transformation" (2020)
Return on Investment (ROI)
Transformation projects with effective change management practices are six times more likely to meet their objectives and achieve a 143% return on investment (ROI).
Reference: Prosci, "Best Practices in Change Management" (2019)
Reduced Time to Market
Organisations that undergo successful digital transformation reduce their time to market by 20-50%, allowing them to bring products and services to customers faster and stay competitive in rapidly changing markets.
Reference: Deloitte, "Digital Transformation: A Roadmap for Billion-Dollar Organizations" (2021)
The Process
The program was designed using the Enterprise Leadership model, which promotes a balance between individual leadership and network-wide thinking. This model emphasises four key elements: a solidarity mindset, radical candour, enterprise-focused decision-making, and leveraging organisational networks.
Key components of the program included:
- Welcome Session and Leadership Circle Insights: An introductory session to familiarise participants with the program’s core principles, coupled with feedback on individual leadership styles.
- 1:1 Coaching Sessions: Personalised coaching to enhance self-awareness, clarify roles, and set leadership goals.
- Residential Workshops: Four two-day immersive workshops focused on team alignment, leadership skills, and strategic thinking.
- Immersive Experiences: Activities such as equine-assisted learning and organisational workshop simulations to practice systems thinking and reinforce collaborative dynamics.
- Observation Meetings: Consultants observed executive team meetings to provide feedback on team dynamics, leadership contributions, and areas for improvement.
Following the success of this foundational phase, the program’s principles were extended to additional levels within the organisation to instil an enterprise mindset more widely.
The Advisory Team's Impact Across Clients Through Survey Feedback
32% Increase in Self Awareness
Individuals’ awareness of motives, values, strengths and development needs
21% Increase in Motivation
Individuals’ motivation to apply learning, insight and further develop
27% Increase in Confidence
Individuals’ confidence in their abilities and impact as a leader
30% Increase in Role Clarity
Individuals’ clarity around success factors associated with their role
The Outcome
The program delivered substantial improvements in team cohesion, communication, and strategic alignment, with key outcomes including:
- Increased Self-Awareness: Participants reported a 13% rise in self-awareness, strengthening their individual effectiveness.
- Enhanced Role Clarity: A 10% improvement in role clarity, helping participants understand their responsibilities within the leadership team.
- Improved Boldness in Conversations: Ratings increased from 3.5 to 4.25 out of 5 for courageous conversations, fostering a more open and transparent team environment.
- Enterprise and Innovative Thinking: Participants adopted a broader, more innovative approach to decision-making, supporting the organisation’s strategic goals.
- Positive Program Feedback: Participant satisfaction rated at 7.8 out of 10, with strong interest in continuing the program.
Thanks both for all your work ahead of and on the day – it was a really valuable session
An enormous thank you for your partnership throughout the We Will program. I am so pleased with how this has landed this year, and your creativity and open-mindedness has been so refreshing. I’ve really loved working with you both and really hope to have the opportunity again.
I loved the program and would love to keep it going in 2024!